Healthcare IT Training Specialist

1 week ago

Carbondale Illinois, United States Southern Illinois Health Full time

Overview:


Acts as a professional exemplar in fostering the comprehension, integration, application, and acceptance of information technology within healthcare environments.

Utilizes advanced education and experience to effectively tackle intricate challenges in varied healthcare delivery settings and serves as a bridge between clinical care and information technology, guiding caregivers throughout the care continuum in the analysis, design, testing, documentation, implementation, training support, and enhancement of software applications or modifications to existing software while establishing and nurturing positive working relationships with colleagues, clients, and vendors.

This role necessitates team leadership capabilities delivered in a complex, high-pressure environment, showcasing expert use of clinical technology, information sciences, and principles of adult learning with a focus on customer service.

Provides Informatics leadership in initial and ongoing Electronic Health Record (EHR) training and competency validation to caregivers and coordinates curriculum development activities.


Responsibilities:
Strategic:
Enhances professional growth and development through participation in leadership and educational programs, current evidence, projects, meetings, and workshops.


Regularly updates knowledge regarding healthcare and informatics trends, adult learning methodologies, and issues, actively seeking opportunities to apply this knowledge to practice.


Engages professionally with key leaders, clients, subject matter experts, other ITS staff, and vendors to collaborate on and influence the design, planning, implementation, training, and problem resolution using effective communication and appropriate follow-up.


Management:
Gains insight into system ITS needs.

Responsible for conducting and facilitating the credentialed training program, promoting Super Users, and developing core curriculum training plans and materials.


Encourages the evaluation of support and training outcomes utilizing clinical information systems, and develops, delivers, and measures interventions.

Stays informed on regulatory standards, management, and healthcare issues and trends, as well as legal implications.

Operational:
Analyzes requirements, maintains, tests, and trains application components in the master training environment.

Leads and exemplifies design and implementation of workflow training consistent with current national informatics and adult learning standards.

Designs and spearheads communication initiatives around technology changes, upgrades, and downtimes to clients.


Provides application software development services and ongoing maintenance/technical support for electronic medical records typically in a defined project.


Demonstrates exceptional skills in gathering requirements, designing applications, and documenting detailed specifications necessary to maintain and support electronic medical records applications and workflows in the master training environment.

Documents and maintains accurate records of work performed within the ITSM system.

Validates and confirms new or altered functionalities to ensure client specifications are met.

Maintains system security ensuring patient confidentiality.


Provides availability for at-the-elbow and "on-call" emergency solution support and other support duties as assigned by ITS Management.


Responds and assists clients immediately upon request and follows up on previous interactions to ensure issue resolution, escalation of issues, or closure as appropriate considering the dynamic nature of information systems and system priorities.

Understands and demonstrates effective skills in documenting, evaluating, and prioritizing clinical users' requested system improvements.

Ensures timely follow-up communication with clients regarding issue resolution.

Acts as a change agent, assisting clients with the dynamic nature of clinical information systems.

Sets and maintains goals, timelines, and commitments, demonstrating proven attention to detail and a high level of organization and accuracy.


Ability to prioritize responsibilities and organize workload to ensure that timeframes are met, and work is successfully completed within deadlines.


Qualifications:
Education


Bachelor's degree in Business, IT, Workforce Education, or a Healthcare Related field required or 4 years of relevant healthcare experience in lieu of a degree.

Licenses and Certification

Relevant job-related certifications with Epic application certification within 90 days of hire, as applicable.

Active license or certification to practice as a clinician (RN, RT, Dietician, PT, OT, etc.) preferred.

Informatics certifications or credentialing preferred.

Experience

Technical: 4 years of ITS and/or operations experience required.

Must have effective working knowledge and use of Microsoft Office Suite of applications.

Must be able to type effectively and efficiently take accurate meeting notes.

Must communicate professionally and demonstrate effective interactions and positive interpersonal skills in dealing with healthcare professionals.

Must build relationships with clients, executive management, and other stakeholders and is perceived as approachable and reliable.

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