Customer Service Representative

1 month ago


Yuma, Arizona, United States Aimbridge Hospitality Full time
Front Desk Agent Role at Aimbridge Hospitality

As a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional customer service to our guests. Your key responsibilities will include greeting and welcoming guests, maintaining the proper operation of the telephone switchboard, handling requests for information, mail, and messages, and answering guest inquiries about hotel service facilities and hours of operation. You will also be responsible for handling check-ins and check-outs, delivering guest items, and ensuring that all guest needs are met. This is an excellent opportunity to join a dynamic team and provide top-notch service to our guests.

Key Responsibilities:
  • Greet and welcome all guests approaching the Front Desk
  • Maintain proper operation of the telephone switchboard
  • Handle requests for information, mail, and messages
  • Answer guest inquiries about hotel service facilities and hours of operation
  • Handle check-ins and check-outs
  • Deliver guest items


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