Member Services Representative

2 days ago


Fayetteville, Georgia, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for providing exceptional customer service to our members, prospective members, and guests, ensuring a positive and memorable experience in our Judgement Free Zone.

Key Responsibilities
  • Provide exceptional customer service to members, prospective members, and guests
  • Answer phones and assist callers with a variety of questions
  • Check members in and provide a legendary tour to prospective members
  • Log amenities and communicate updates and events to members and guests
  • Respond to member questions and concerns in a timely and professional manner
  • Conduct beverage or merchandise purchases on the point of sale system
  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions
  • Maintain a clean and orderly front desk area and lobby
  • Perform regular facility cleaning and upkeep, including mopping up spills, trash removal, and cleaning windows and mirrors
  • Regularly clean all exercise equipment and tanning beds
  • Regularly clean restrooms and wet areas, and restock supplies
Requirements
  • Customer service experience preferred
  • High school diploma/GED
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability
  • Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers
Physical Demands
  • Continual standing and walking during shift
  • Continual talking in person or on the phone during shift
  • Must be able to lift up to 75 lbs
  • Will occasionally encounter toxic chemicals during shift

We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, we encourage you to apply for this exciting opportunity.



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