Airline Ground Support Agent
4 days ago
We are seeking a highly motivated and detail-oriented Airport Customer Service Agent to join our team at GAT Airline Ground Support.
About the RoleThis is a dynamic position that requires excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.
Key Responsibilities- Greet and Assist Customers
- Able to provide prompt, friendly, and courteous assistance to all customers over the phone and in person.
- Flight Operations
- Responsible for announcing both incoming and outbound flights.
- Must be able to handle credit cards and personal checks transactions with accuracy and process collections accordingly.
- Baggage Handling
- Able to accept and process checked baggage weighing up to 100 lbs. and place it on conveyor belts.
- Required to operate jetways to position them before aircraft arrival and lift, open, close, and secure aircraft doors.
- Customer Service and Communication
- Use airline computer systems to provide flight arrival and departure information, ticketing, and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
- Able to work independently without direct supervision.
- Additional Responsibilities
- May be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
To be successful in this role, you will need:
- Mandatory Requirements
- Must be at least 18 years of age.
- Must have a high school diploma, GED, or equivalent work experience.
- Ability to read, speak, and understand the English language.
- Ability to stand for long periods of time.
- Possess good communication skills and a friendly, outgoing personality in person and via telephone.
- Possess entry-level computer skills.
- Occasionally lift bags or items weighing between 50 and 70 pounds.
- Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
- Must be able to work nights, weekends, and holidays.
The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.
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