Airline Ground Support Agent

4 days ago


San Jose, California, United States GAT Airline Ground Support Full time
Job Summary

We are seeking a highly motivated and detail-oriented Airport Customer Service Agent to join our team at GAT Airline Ground Support.

About the Role

This is a dynamic position that requires excellent communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service.

Key Responsibilities
  • Greet and Assist Customers
    • Able to provide prompt, friendly, and courteous assistance to all customers over the phone and in person.
  • Flight Operations
    • Responsible for announcing both incoming and outbound flights.
    • Must be able to handle credit cards and personal checks transactions with accuracy and process collections accordingly.
  • Baggage Handling
    • Able to accept and process checked baggage weighing up to 100 lbs. and place it on conveyor belts.
    • Required to operate jetways to position them before aircraft arrival and lift, open, close, and secure aircraft doors.
  • Customer Service and Communication
    • Use airline computer systems to provide flight arrival and departure information, ticketing, and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
    • Able to work independently without direct supervision.
  • Additional Responsibilities
    • May be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Requirements

To be successful in this role, you will need:

  • Mandatory Requirements
    • Must be at least 18 years of age.
    • Must have a high school diploma, GED, or equivalent work experience.
    • Ability to read, speak, and understand the English language.
    • Ability to stand for long periods of time.
    • Possess good communication skills and a friendly, outgoing personality in person and via telephone.
    • Possess entry-level computer skills.
    • Occasionally lift bags or items weighing between 50 and 70 pounds.
    • Pass an extensive post-offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law.
    • Must be able to work nights, weekends, and holidays.
    Estimated Salary

The estimated salary for this position is $45,000 - $60,000 per year, depending on location and experience.



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