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Administrative and Technology Support Specialist
2 months ago
Employer: American Jewish University / Office of Open Learning
Position: Administrative and Technology Support Specialist
Status: Non-Exempt Full-Time/35 Hrs
Supervisor: Director of Operations
Compensation: $25.00-$30.00 Hour (based on experience)
About American Jewish University: American Jewish University (AJU) is dedicated to enhancing the Jewish journey of individuals and communities through scholarship, education, and outreach. With multiple locations and a commitment to accessible education, AJU offers a diverse range of programs, including online classes and events through its Office of Open Learning.
Position Summary: The Administrative and Technology Support Specialist plays a crucial role in facilitating the operations of the Office of Open Learning. This full-time position is responsible for managing digital platforms and ensuring the smooth execution of educational events. Key responsibilities include the organization of events, social media management, technical support for virtual classes, and providing excellent customer service to both students and instructors.
Key Responsibilities:
- Event Management: Oversee the entry and management of events and classes across various digital platforms, including Event Brite, WordPress, and social media channels.
- Technical Assistance: Provide comprehensive technical support for webinars and virtual meetings, ensuring a seamless experience for participants.
- Customer Engagement: Deliver prompt and effective customer service through various communication methods, acting as a liaison between participants and management.
- Data Management: Maintain and update program registration spreadsheets, ensuring accurate enrollment data is recorded and reported.
Qualifications:
- High School Diploma required; Bachelor's degree preferred.
- 1-3 years of experience in a customer service role with a focus on technical support.
- Proficiency in MS Office Suite and familiarity with digital platforms.
- Strong written and verbal communication skills.
- Detail-oriented with excellent organizational and multitasking abilities.
- Experience with social media and analytics tools.
- Creative skills in design software such as Canva or Photoshop are a plus.