Service Manager

3 weeks ago

Albuquerque, New Mexico, United States Siddons Martin Emergency Group, LLC Full time
Service Manager Job Description

Siddons Martin Emergency Group, LLC is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for overseeing the daily operations of our service department, ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities:
  • Enforce company policies and procedures to ensure compliance and consistency.
  • Supervise and direct service staff to ensure they are meeting performance goals and objectives.
  • Delegate daily business functions and duties to service staff and follow up to ensure they are completed.
  • Provide direct customer interaction and employee development to ensure customer satisfaction and employee growth.
  • Maintain a clean and safe facility, including offices, and ensure that all equipment is in good working order.
  • Implement company processes and procedures as defined in the operations manual to ensure consistency and efficiency.
  • Develop and maintain relationships with customers to ensure customer retention and new business development.
  • Participate in morning meetings with service staff to plan the day and ensure that all tasks are completed.
  • Interact with sales staff to offer service support during presentations and trade shows.
  • Follow up with customers to ensure that they are well-informed and satisfied with the service provided.
  • Review all final invoices for correctness before billing customers.
  • Perform quarterly/yearly employee reviews with service staff as directed in the company operations manual.
  • Substitute duties of the Assistant Manager position in their absence.
  • Maintain accurate and legible company-designed reports and paperwork.
  • Notice and report potential problem areas to management before they arise.
Qualifications:
  • Must be able to clearly demonstrate their ability to set and reach performance goals set forth by the owner/operator.
  • Experience within the Fire and Emergency related industry.
  • Proven track record of success.
  • Excellent communication skills, both verbal and written.
  • Exceptional organizational methods.
  • Possess exceptional leadership and motivational skills.
  • Dedication to customer service and business success.
  • Ability to engage in and maintain positive relationships with employees and customers.
  • Computer skills: Must be proficient with Microsoft Outlook Email, Microsoft Word & Excel programs, as well as any company-provided software.
  • Must demonstrate the ability to review performance goals with all employees designated within their service facility and instruct on areas in need of improvement.
  • Prior leadership and management experience required.
Education and/or Experience:
  • High School Diploma or GED.
  • Clean driving record with or able to obtain a Class B non-exempt CDL driver license or obtain within six (6) months of hire/transfer.
  • 5 Plus years with experience in an automotive service-related industry.
  • Knowledge of repair principles and procedures in all areas of the Heavy Truck Repair Industry.
Certificates, Licenses, Registrations:
  • EVT (Emergency Vehicle Technician) and ASE Heavy Truck Certifications.

Physical Demands: While performing the duties of this job, the employee is regularly required to use hands to handle or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; and stoop, kneel, crouch or crawl. The employee is occasionally required to sit and climb or balance. The employee is occasionally required to walk stairs and/or climb ladders. The employee must occasionally lift and/or move objects up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

  • Regional Safety Manager

    3 weeks ago

    Albuquerque, New Mexico, United States Crane Service Inc Full time

    Job Title: Regional Safety SupervisorCrane Service Inc is seeking a highly skilled Regional Safety Supervisor to join our team. As a key member of our safety team, you will be responsible for ensuring the safe and efficient operation of cranes in commercial, industrial, mining, and refinery work environments.Key Responsibilities:Develop and implement...

  • Clinical Operations Manager

    1 week ago

    Albuquerque, New Mexico, United States Health Care Service Corporation Full time

    Job SummaryThis position is responsible for supervising clinical staff involved in various clinical operations, including risk management and clinical appeals. The successful candidate will be responsible for hiring, training, performance reviews, pay administration, change management, and ensuring staff meet/exceeds goals and initiatives. The ideal...

  • IT Project Manager

    2 weeks ago

    Albuquerque, New Mexico, United States Air Force Civilian Service Full time

    IT Project Manager Job DescriptionJoin the Air Force Civilian Service (AFCS) as an IT Project Manager and be part of a dynamic team that fuels innovation, talent, and ambition. As a technical advisor to local installation information technology (IT) users, you will play a critical role in assessing the organization's IT business requirements and developing...

  • Dining Services Manager

    4 weeks ago

    Albuquerque, New Mexico, United States Healthcare Services Group Full time

    About UsHealthcare Services Group (HCSG) is a leading provider of housekeeping, laundry, dining, and nutritional services to healthcare communities across the country.Our MissionWe are committed to fostering fulfillment in communities by delivering exceptional service and promoting the well-being of our residents and clients.Job SummaryWe are seeking a...

  • Dining Services Manager

    3 weeks ago

    Albuquerque, New Mexico, United States Healthcare Services Group Full time

    About UsHealthcare Services Group (HCSG) is a leading provider of housekeeping, laundry, dining, and nutritional services to the healthcare industry. With over 45 years of experience, we have established ourselves as a trusted partner to thousands of healthcare communities across the country.Our MissionWe are committed to fostering fulfillment in communities...

  • Dining Services Manager

    2 weeks ago

    Albuquerque, New Mexico, United States Healthcare Services Group Full time

    About UsHealthcare Services Group (HCSG) is a leading provider of housekeeping, laundry, dining, and nutritional services to the healthcare industry. With over 45 years of experience, we have established ourselves as a trusted partner to thousands of healthcare communities across the country.Our MissionWe are committed to fostering fulfillment in communities...

  • Automotive Service Manager

    3 weeks ago

    Albuquerque, New Mexico, United States Bridgestone America, Inc. Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Manager to join our team at Bridgestone Retail Operations. As a key member of our retail team, you will be responsible for managing customer relationships, supervising vehicle technicians, and ensuring high-quality service standards.Key ResponsibilitiesAssign and schedule work duties to auto...

  • Automotive Service Manager

    3 weeks ago

    Albuquerque, New Mexico, United States AAMCO Transmissions and Total Car Care Full time

    Job OverviewWe are seeking a highly skilled and experienced Automotive Service Manager to join our team at AAMCO Transmissions and Total Car Care. As a key member of our team, you will be responsible for driving business growth and delivering exceptional customer service.Key ResponsibilitiesManage customer relationships and satisfaction ratingsGenerate new...

  • Automotive Service Manager

    3 weeks ago

    Albuquerque, New Mexico, United States AAMCO Transmissions and Total Car Care Full time

    Job SummaryWe are seeking a highly skilled Automotive Service Manager to join our team at AAMCO Transmissions and Total Car Care. As a key member of our team, you will be responsible for building strong relationships with customers, driving business growth, and delivering exceptional customer service.Key ResponsibilitiesManage customer interactions, ensuring...

  • Automotive Service Manager

    2 weeks ago

    Albuquerque, New Mexico, United States AAMCO Transmissions and Total Car Care Full time

    Drive Business Growth as a Customer Service and Sales ManagerAs a key member of our team at AAMCO Transmissions and Total Car Care, you will be responsible for building strong relationships with customers to drive business growth and deliver exceptional customer service.Key Responsibilities:Manage customer leads and satisfaction ratings to ensure a high...

  • Account Manager

    3 weeks ago

    Albuquerque, New Mexico, United States Labatt Food Service Full time

    Join Our Team as a Sales RepresentativeWe are seeking a highly motivated and results-driven Sales Representative to join our team at Labatt Food Service. As a Sales Representative, you will be responsible for building and maintaining relationships with existing customers, as well as identifying and pursuing new business opportunities in the Santa Fe, NM...

  • Utilization Management Coordinator

    3 weeks ago

    Albuquerque, New Mexico, United States Health Care Service Corporation Full time

    Job SummaryThis position is responsible for performing initial, concurrent review activities; discharge care coordination for determining efficiency, effectiveness and quality of medical/surgical services and serving as liaison between providers and medical and network management divisions.Collects clinical and non-clinical data. Verifies eligibility....

  • Account Manager

    1 week ago

    Albuquerque, New Mexico, United States Labatt Food Service Full time

    Join Our Team as a Sales ProfessionalLabatt Food Service is seeking a highly motivated and results-driven sales professional to join our team in Santa Fe, NM. As a sales representative, you will be responsible for building and maintaining relationships with restaurant chains and independent operators in the area.Key Responsibilities:Present Labatt's products...

  • Account Manager

    2 weeks ago

    Albuquerque, New Mexico, United States Labatt Food Service Full time

    Join Our Team as a Sales ProfessionalLabatt Food Service is seeking a highly motivated and results-driven sales professional to join our team in Santa Fe, NM. As a sales representative, you will be responsible for building and maintaining relationships with food-away-from-home customers, identifying new business opportunities, and driving sales growth.Key...

  • Member Service Manager

    4 weeks ago

    Albuquerque, New Mexico, United States Nusenda Full time

    Member Service ManagerNusenda Credit Union is committed to delivering exceptional member service and fostering a positive work environment. We strive to make a meaningful impact in the lives of our members and the communities we serve, helping them achieve their financial goals.We offer a competitive benefits package, including health and wellness options,...

  • Convention Services Manager

    3 weeks ago

    Albuquerque, New Mexico, United States Heritage Hotels and Resorts, Inc Full time

    Convention Services ManagerHeritage Hotels & Resorts, Inc. is seeking a skilled Convention Services Manager to join our team. As a key member of our sales and events team, you will be responsible for delivering exceptional customer service and ensuring the successful execution of events at our properties.Key Responsibilities:Act as a liaison between...

  • Head of Service Operations for Cloud Managed Services

    2 weeks ago

    Albuquerque, New Mexico, United States PMT: TP Pump Full time

    Service Operations Manager for Cloud SolutionsTP Pump is seeking a highly skilled Service Operations Manager to join our team in Albuquerque, NM. As a key member of our Operations and Service team, you will be responsible for overseeing and leading daily operations to ensure business functions run efficiently.Key Responsibilities:Monitor customer feedback...

  • Network Management Unit Leader

    4 weeks ago

    Albuquerque, New Mexico, United States Health Care Service Corporation Full time

    About the RoleAs a key member of our team, you will be responsible for leading and managing a group of Dental Network Development recruiters and/or Professional Services Account Executives and Network Retention Specialists. Your primary focus will be on driving network growth and retention, reviewing dental network data, territories, and sales requests to...

  • Financial Services Manager

    1 week ago

    Albuquerque, New Mexico, United States University of New Mexico Full time

    Job Title: Associate ControllerWe are seeking a highly skilled and experienced Associate Controller to join our team at the University of New Mexico. The successful candidate will be responsible for providing financial services to the Health Sciences Campus, including off-site departments.Key Responsibilities:Provide financial reporting and analysis to...

  • Environmental Services Manager

    4 weeks ago

    Albuquerque, New Mexico, United States Healthcare Services Group Full time

    About UsHealthcare Services Group (HCSG) is a leading provider of housekeeping, laundry, and dining services to the healthcare industry. With over 45 years of experience, we have established ourselves as a trusted partner to thousands of healthcare communities across the country.Our MissionWe are committed to fostering fulfillment in communities by...