Customer Service Ambassador
1 week ago
We are seeking a highly skilled and friendly Customer Service Ambassador to join our team at Super 8. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.
About the Role
This position involves providing top-notch service to our guests, ensuring their stay with us is memorable and enjoyable. You will be responsible for handling check-in and check-out processes, issuing room keys, and processing payments efficiently. Additionally, you will maintain open communication with housekeeping staff to ensure seamless room availability, respond to guest inquiries, and complete paperwork accurately.
Main Responsibilities:
- Monitor Hotel Operations
- Take reservations and answer questions via phone and in-person.
- Build Guest Relationships
- Describe features and amenities of guest rooms.
- Maintain Quality Standards
Requirements:
- Friendly and outgoing personality
- Hospitality Industry Knowledge
- Proficient in English; knowledge of other languages is a plus.
- Computer Skills
- Able to resolve issues with a customer-focused orientation.
- Physical Ability
Benefits:
- Annual Performance Bonus
Other Details:
This role requires flexibility, as you may need to work various shifts, including weekends. A strong sense of accountability and commitment to excellence is essential for success in this position.
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