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Client Relations Coordinator

2 months ago

Alpharetta, United States SiteOne Landscape Supply Full time
Position Overview

The Client Relations Coordinator is responsible for fostering and nurturing relationships with key clients to drive business development within these accounts.

Key Responsibilities:

  • Assist the sales team with various requests
  • Manage order processing
  • Provide backup for bids and contract pricing
  • Handle pesticide license documentation
  • Address freight claims
  • Organize local deliveries in designated regions
  • Engage with clients to ensure they are fully leveraging all available resources, including training programs and vendor support
  • Communicate ongoing marketing initiatives and events to the local clientele
  • Collaborate effectively with Sales Support Representatives, Business Specialists, and other team members to ensure smooth order placement and fulfillment, while maintaining high customer satisfaction
  • Track progress on opportunities and share measurable outcomes
  • Provide in-store assistance as needed, including counter service and yard support
  • Participate in special projects such as store launches and regional marketing efforts

Desired Skills:

  • 1 to 3 years of experience in customer service or sales support preferred
  • Familiarity with the green industry or knowledge of landscaping, nursery, and irrigation products is advantageous
  • Strong communication skills and the ability to engage with new clients
  • Excellent customer service, organizational, and time management abilities
  • Understanding of the sales cycle and solution-oriented selling techniques is a plus
  • Basic computer skills and proficiency in Microsoft Office applications (including Word, Excel, and Outlook)
  • A college degree or equivalent experience is preferred
  • A high school diploma or equivalent is required

Benefits:

  • Weekly pay with daily payment options available
  • Competitive salary
  • Comprehensive medical, dental, and vision coverage
  • Paid time off and holidays
  • 401k plan with company matching
  • Tuition reimbursement programs
  • Attractive employee referral incentives
  • Company-provided apparel and work boot vouchers
  • Opportunities for career advancement
  • Paid training and professional certification opportunities
  • Access to free counseling services and employee assistance programs
  • Life insurance and short- and long-term disability coverage
  • Discounts on products
  • Most branches observe a no-Sunday work policy