Client Service Representative

2 days ago

Alpharetta, United States Ideal Image Full time
Overview

Ideal Image is a leading medical aesthetics brand in North America, dedicated to making personal aesthetics and wellness services more accessible and effective. Our mission is to empower women through every step of their self-care journey.

Job Summary

The Client Coordinator plays a vital role in supporting the sales and operational performance of our clinics through exceptional customer engagement and loyalty activities. This role involves meeting and greeting clients, fostering positive relationships, and ensuring a favorable client experience.

Key Responsibilities
  • Client Experience:
    • Provide a warm welcome to clients and visitors, ensuring a positive first impression.
    • Manage multiple client priorities, including troubleshooting calls, schedules, and clinic operational activities.
    • Offer world-class customer service to establish and maintain relationships with clients, ensuring overall satisfaction and growth.
    • Assist clients with scheduling needs and schedule optimization.
    • Check clients in and out, including payment management.
    • Provide clinic tours to new clients and actively recommend, promote, educate, and sell medical aesthetic services and products.
  • Clinic Operations:
    • Verify client information, medical history, and confirm the purpose of visit in accordance with protocols.
    • Provide chaperone services as needed.
    • Ensure clinic email is reviewed and handled accordingly.
    • Maintain the cleanliness of the clinic, including treatment rooms, stocking, and inventory management.
    • Assist with inventory intake and recordkeeping, ordering supplies.
    • Adhere to professional standards, policies, and procedures, as well as federal, state, and local requirements.
    • Maintain professional and collaborative relationships with clients, leadership, and sales teams to achieve company goals and personal performance goals.
Requirements
  • High School Diploma or equivalent.
  • 1+ years of sales and/or customer service experience in a retail, restaurant, or related in-person environment.
  • Working knowledge of business tools, including MS Office Suite, phone systems, Point of Sale systems, and CRM.
  • Proven track record of creating excellent customer experiences.
  • Ability to multitask and prioritize client experience, with clinic operational duties.
  • Ability to operate with a high degree of integrity and confidentiality with sensitive, customer health-related information.
  • Ability to gain a working knowledge of products and services to assist with client questions.
  • Rapid learner with the ability to grasp concepts and protocol.
  • Maintaining a professional appearance and demeanor at all times.
  • Ability to work in a dynamic, fast-paced environment, and keep up with a high volume of activity and continuous growth/change.
  • Clear and engaging communication skills, including effective written and oral.
Why Ideal Image?
  • Competitive compensation and bonus opportunities.
  • Discounted cosmetic services for employees, family, and friends.
  • Cosmetic products discount.
  • Amazing company culture.
  • Rapid growth opportunity.
  • And more.

Ideal Image is an equal opportunity employer, committed to creating an inclusive environment for all team members.

At this time, if you will be working in California, Illinois, New Mexico, Oregon, Rhode Island, New York, or Washington, vaccination against COVID-19 is required for all new hires unless you qualify for a state-allowed exemption approved by the Company.

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