AV Installation Specialist
4 weeks ago
We are seeking an experienced AV Service Technician to provide on-site and remote technical support for our clients. The ideal candidate will have a strong background in installing, operating, and maintaining Audio Visual and Videoconferencing systems.
Key Responsibilities- Troubleshoot system problems and perform repairs
- Manage customer-generated Help Desk tickets and respond to end-user requests
- Escalate and track break-fix issues for resolution
- Support large presentations in classrooms or auditoriums
- Inventory management of spare systems and service inventory
- Ability to install AV systems, including display, wall plate, VTC codec, camera, cable routing, and testing
- Proficiency in managing service ticketing systems and responding to SLA requirements
- Ability to operate and demonstrate system capabilities to end users
- Perform Quality Assurance testing and generate documentation on results
- Able to configure standard system components to client requirements
- Able to work independently for AV testing and troubleshooting
- Proficient in loading and testing control system code and DSP programming
- Ability to interpret AV CAD drawings and update with Red Lines
- Perform site surveys, inventory, and create as-built documents for installed systems
- HS Degree required
- Technical School Certification or Community College (preferred)
- 5+ years of AV installation, system operation, and maintenance experience
- US Citizenship and ability to obtain a Public Trust or DOD clearance (plus)
Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and opportunities for career growth and development.
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