IT Support Engineer

2 months ago


Stony Ridge, Ohio, United States King Tech Repair Full time

King Tech Repair is seeking a skilled and motivated IT Support Engineer to join our growing team. In this role, you will provide technical support to our clients, resolving a wide range of issues related to their IT infrastructure.

As an IT Support Engineer, you will be responsible for troubleshooting and resolving hardware, software, and network problems. You will work closely with clients to understand their needs and provide timely and effective solutions. This position requires strong technical skills, excellent communication abilities, and a commitment to customer satisfaction.

Responsibilities:
  • Provide Level 2 and Level 3 technical support to clients via phone, email, and remote access.
  • Diagnose and resolve hardware, software, and network issues.
  • Configure and maintain Windows servers and workstations.
  • Troubleshoot cloud-based networking solutions.
  • Install and configure operating systems and applications.
  • Document technical solutions and procedures.
  • Maintain a positive and professional attitude when interacting with clients.
Qualifications:
  • 3+ years of hands-on experience in IT support, preferably within an MSP environment.
  • Strong understanding of Windows Server and Cloud technologies (Azure or AWS).
  • Experience with Active Directory, Group Policy, and User Profile Management.
  • Proficiency in troubleshooting network issues, including VLANs, Routing, Switching, TCP/IP, DHCP, DNS, VPN, and Firewalls.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work independently and as part of a team.
Preferred Qualifications:
  • Microsoft Server & Cloud certifications.
  • Experience with MS Exchange, MS Office / 365.
  • Knowledge of cybersecurity principles and best practices.
  • Advanced education in a related IT field.
Benefits:

Competitive salary and benefits package.

Opportunity for professional growth and development.



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