Education Program Coordinator II

2 weeks ago


Tallahassee, Florida, United States State of Florida Full time

Position Overview:

The State of Florida is seeking a dedicated Program Specialist II within the Department of Education. This role is pivotal in ensuring that educators meet the necessary qualifications for effective teaching, thereby supporting the academic success of students across the state.

Key Responsibilities:

  • Deliver precise information regarding educator certification through various communication channels.
  • Maintain comprehensive knowledge of Florida's certification laws and regulations to assist applicants and educational institutions.
  • Provide exceptional customer service in a high-volume environment, addressing inquiries via phone and email.
  • Document all interactions with clients and ensure timely follow-up on certification requests.
  • Collaborate with team members to manage multiple tasks efficiently while maintaining high productivity.

Essential Skills and Qualifications:

  • A Bachelor’s degree or higher in a relevant field.
  • Strong customer service orientation and effective communication skills.
  • Proficiency in technology and database management.
  • Ability to work independently in a fast-paced setting.

Preferred Qualifications:

  • Experience with Microsoft Office Suite.

Compensation and Benefits:

The position offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plans, and paid leave.

Application Process:

Interested candidates should ensure their application profile is complete, detailing all relevant experience and qualifications.



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