Vice President of Account Management
4 weeks ago
Index Exchange is a leading global advertising supply-side platform that enables media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world's largest brands to ensure a quality experience for consumers.
Our MissionWe're a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we're committed to upholding the integrity of the programmatic ecosystem at large.
What It's Like to Work at IndexIndex is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We're built on our core values and live them each day. They're not just buzzwords.
Our CultureWe pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
Join Our TeamWe have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we're looking for talented professionals to help take us to the next level.
Key Responsibilities- Drive significant growth across HoldCo Partners.
- Partner with Sales to develop, communicate, and execute a regional agency strategy.
- Customer-first mindset: advocate for our buyers and ensure that their needs are represented through consistent communication to internal stakeholders across operations, product, marketing, and our executive team.
- Set the standards for delivering excellent customer service and take accountability for the service quality of the organization.
- Establish new/ cultivate existing relationships with our key agency customers, with a focus on senior stakeholders.
- Ensure delivery on key customer objectives, initiatives, and account plans.
- Lead, coach and mentor an existing high-performing account management team, fostering a winning-culture mentality.
- Support the team through frequent communication and upward feedback on wins and challenges.
- Know when to escalate challenges and roadblocks and provide solutions to problems faced.
- Collaborate with key cross-functional and regional counterparts to drive and execute Index's strategic bets.
- Oversee the development and implementation of new projects and key initiatives.
- Be an example of Index Exchange Core Values and lead the way for others to follow.
- Implement and monitor performance metrics to ensure accountability and progress.
- Drive innovation and encourage a culture of continuous improvement to optimizing processes and maximizing growth.
- Quarterly financial planning - forecasting, target setting and budgeting.
- Ownership of revenue targets for the agency & marketer business in the Americas.
- 10+ years of experience in digital media and an in-depth understanding of the programmatic advertising landscape.
- Experience in a senior management role, focused on mentorship and development of employees to see career success.
- An excellent understanding of the NA buy-side market, as well as a comprehensive network.
- Proven track record of successful strategic planning and execution.
- Excellent leadership, communication and interpersonal skills.
- Ability to manage multiple priorities and projects in a fast-paced environment.
- Strong problem-solving and decision-making capabilities.
- Comprehensive health, dental, and vision plans for you and your dependents.
- Paid time off, health days, and personal obligation days plus flexible work schedules.
- Competitive retirement matching plans.
- Equity packages.
- Generous parental leave available to birthing, non-birthing, and adoptive parents.
- Annual well-being allowance plus fitness discounts and group wellness activities.
- Commuter benefits and discounts, where available.
- Employee assistance program.
- Mental health first aid program that provides an in-the-moment point of contact and reassurance.
- One day of volunteer time off per year and a donation-matching program.
- Bi-weekly town halls and regular community-led team events.
- Multiple resources and programming to support continuous learning.
- A workplace that supports a diverse, equitable, and inclusive environment - learn more here.
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