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Dealership Service Director
2 months ago
Atlantic Tractor LLC is seeking a highly skilled Service Operations Manager to lead our dealership's service department. As a key member of our team, you will be responsible for ensuring customer satisfaction and maximizing return on investment by optimizing service department processes.
Key Responsibilities- Process Optimization: Develop, communicate, enforce, and monitor effective Service Department processes to ensure internal and external customer satisfaction.
- Goal Setting and Budgeting: Assist the Aftermarket Manager in creating annual Service Department goals and budget, aligning with the organization's financial and operational objectives.
- Marketing and Sales: Work with the Aftermarket Manager to develop, execute, and monitor the Service Department marketing plan to ensure achievement of departmental goals.
- Process Improvement: Identify and drive continuous service and parts process improvements.
- Sales Growth and Expense Control: Identify new opportunities and develop actionable plans to grow service and parts sales while maintaining disciplined expense control.
- Operational Effectiveness: Identify and improve operational effectiveness of the department's mobile vehicles and other assets.
- Customer Engagement: Coordinate customer clinics, field days, and related promotional events.
- Warranty and Claims: Ensure that all service warranty and Product Improvement Program claims are submitted within the required timeframe to receive maximum credit.
- Employee Scheduling and Development: Schedule and assign job and work areas to employees in the Service Department according to their skills and knowledge.
- Reporting and Analysis: Prepare and analyze Service department reports; use data to help drive improvement and growth.
- Customer Support: Resource for Service to help resolve invoice issues and customer complaints.
- Product Knowledge: Maintain current knowledge of John Deere and competitive products.
- Department Maintenance: Ensure departmental tools, equipment, and vehicles are in good working order.
- Recruiting and Staffing: Assist the Aftermarket Manager with recruiting, staffing, and employee development activities for employees reporting to this position.
- Safety and Compliance: Adhere to and promote all Safety guidelines set forth by the organization.
- Experience: 3+ years of experience in Service Department Operations preferred.
- Education: High School Diploma or equivalent.
- Skills and Knowledge: Proficient knowledge of mechanical, electrical, and hydraulic systems used in the repair of turf equipment; basic understanding of financial principles relative to the Service and Parts Department operations.
- License: Valid Driver's license required.
The salary range for this position is $60k-$75k based on experience.
