Hotel Guest Experience Specialist

3 weeks ago


Jacksonville, Florida, United States Lexima Full time

Job Description

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We are seeking a skilled and results-driven Front Desk Agent to join our team at the Aloft Jacksonville. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing guest interactions, and operating the front desk computer system.

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Main Responsibilities

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  • Deliver outstanding service to all guests, ensuring their needs are met and exceeded throughout their stay.
  • Process guest arrivals and departures efficiently, maintaining a high level of professionalism and accuracy.
  • Respond promptly to guest inquiries, resolving any issues or concerns in a timely manner.
  • Utilize software applications to manage reservations, packages, and inventory, ensuring seamless guest experiences.
  • Collaborate with colleagues and other departments to achieve hotel revenue goals and maintain a positive work environment.
  • Perform administrative tasks, including data entry, report generation, and filing, as required.
  • Salary: $38,000 - 48,000 annually.
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About Lexima

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Lexima is an EEO employer, dedicated to fostering a diverse and inclusive workplace culture. Our team members are passionate about delivering exceptional guest experiences and contributing to the success of our organization.

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Benefits

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  • A competitive salary range of $50,000 - 60,000 annually.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • Access to ongoing training and development programs, enhancing skills and knowledge.
  • Paid time off, including vacation days, sick leave, and holidays.


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