Hotel Guest Services Representative

1 week ago


Jacksonville, Florida, United States Shaner Hotel Group Full time

We are seeking a highly skilled Hotel Guest Services Representative to join our team at the Holiday Inn in Jacksonville, Florida. This role is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and ensuring a memorable experience for our guests.

About Us: Shaner Hotels is one of the leading hospitality owner-operators and management companies in the industry, with a portfolio of over 65 properties across 14 states and four countries. We partner with top hospitality brands to provide innovative solutions for investors, hotel owners, and brands alike.

Job Description: As a Hotel Guest Services Representative, you will be responsible for providing superior guest services, including check-in/check-out, processing payments, and resolving any issues that may arise during a guest's stay. You will also be required to communicate effectively with guests, management, and co-workers to ensure a smooth and enjoyable experience.

Requirements: To be successful in this role, you will need to have a high school diploma or equivalent, a minimum of one year of customer service experience, and the ability to communicate effectively with guests and colleagues. Computer experience is preferred, and bilingual English/Spanish skills are a plus.

Compensation: The estimated annual salary for this position is around $40,000-$50,000, depending on experience and qualifications. Benefits include a competitive salary, opportunities for advancement, and a dynamic work environment.

About the Team: Our team is dedicated to providing exceptional service and creating memorable experiences for our guests. We are looking for individuals who share our passion for hospitality and are committed to delivering outstanding results.



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