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Client Relations Manager

2 months ago

Houston, Texas, United States Career Opportunities Full time
Position Overview

The Client Relations Manager plays a pivotal role in ensuring that our culinary offerings serve as a gateway to a diverse and enriching dining experience. Our commitment to innovation and exceptional service is reflected in our signature catering solutions. The culinary team is dedicated to delivering unforgettable meals while adhering to the highest industry standards for food safety.

Reporting Structure:

Reports to: Director of Food Service Management

Supervises: Chefs, Cooks, Catering Attendants, Baristas

Key Responsibilities:

  • Leadership, Management, and Accountability
  • Commitment to Quality Food & Service
  • Adherence to all Food Safety regulations
  • Team scheduling based on event demands
  • Minimizing waste through effective production control
  • Maintaining data for financial oversight
  • Developing and enhancing the skills of team members to ensure optimal quality and productivity

Position Requirements:

The Client Relations Manager is tasked with negotiating all aspects of scheduled events, including but not limited to rentals, décor, supplies, deliveries, setup/breakdown, scheduling, and payments. This role serves as the primary communication link for both internal and external stakeholders.

Qualifications:

  • Self-motivated with the ability to work independently
  • Willingness to work extended hours, including weekends and holidays as necessary
  • Strong organizational, analytical, communication, and leadership skills
  • Bilingual in English and Spanish (verbal communication preferred)
  • Legally authorized to work in the United States without sponsorship
  • Ability to interpret instructions, diagrams, and food menu specifications
  • Proficient in Microsoft 360, Excel, and Word
  • Flexible, analytical, and proactive team player
  • Thorough understanding of food and hygiene standards
  • Possession of a valid Food Protection Manager Certificate recognized by local authorities
  • Exceptional time management skills with a keen attention to detail
  • Knowledge of food preparation timelines and current food trends
  • Understanding of budget management and cost control related to labor and food purchasing

Core Values:

We expect all team members to embody our Core Values in their work:

  • Customer Service
  • Accountability
  • Teamwork
  • Competitiveness
  • Honesty

Our Mission:

To maintain our position as the leading provider of in-flight and corporate catering services in the Houston & Dallas Metro area by utilizing locally sourced and sustainable ingredients, delivering personalized service, and ensuring compliance with the highest food safety standards while managing a fiscally responsible budget.