Account Management Specialist
5 days ago
We are seeking an experienced Account Management Specialist to join our team at Personify Health. As an Account Management Specialist, you will play a critical role in supporting the onboarding process for new clients and providing exceptional ongoing service to ensure client satisfaction and retention.
Responsibilities:- Be a subject matter expert in all products offered to clients, including internal processes and regulatory impacts.
- Work collaboratively across business functions to ensure customer needs are met.
- Monitor internal performance to ensure clients' needs are being met.
- Maintain accurate client records.
- Research and escalate client issue resolution to appropriate internal experts.
- Work with the analytics team to analyze trends in data and make benefit recommendations based on trend analysis.
- Participate in client meetings and host meetings as required.
- Organize and execute open enrollment strategy, health fairs, and employee education meetings.
- Support Account Managers with contract renewal process.
- Collaborate with management regarding strategies for renewing accounts.
- Provide market and competitive information to management to guide strategic decision-making and market positioning.
- Understand and communicate regulatory changes and impacts to clients.
- 3+ years of experience in health insurance, employee benefits, human resources, or healthcare industry.
- Experience onboarding new clients and providing account-based service is ideal.
- Comfortable working with HR Directors and Executives.
- Clear written and verbal communication style and strong collaboration skills.
We are an equal opportunity organization and are committed to diversity, inclusion, equity, and social justice. We strive to cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive. Personify Health is committed to driving Diversity, Equity, Inclusion and Belonging (DEIB) for all stakeholders: employees (at each organization level), members, clients and the communities in which we operate. Diversity is core to who we are and critical to our work in health and wellbeing.
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