Field Service Manager

4 weeks ago


Hattiesburg, Mississippi, United States Kubota Full time
Job Title: Field Service Manager

Join Kubota, a world-class global company, as a Field Service Manager and contribute to the future of the earth and humanity. As a key member of our team, you will be responsible for developing new and growing current aftersales business with a focus on technical problem-solving and business growth.

Key Responsibilities:
  • Ensure customer productivity, uptime, and profitability through dealer relationships.
  • Develop dealers' service management and profitability capabilities.
  • Increase dealers' Connected Support capabilities using KubotaNOW Telematics.
  • Drive service capacity growth on the territory through improving technician recruitment, retention, and efficiency.
  • Administer warranty and campaign (product recalls), support Extended Warranty and Maintenance contract sales.
  • Resolve product quality or performance issues for customers and dealers within specified timeframe.
  • Assist in providing technical feedback from the field to manufacturing, marketing, and engineering on dealer/customer issues.
Requirements:
  • A degree or equivalent related work experience in Education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent discipline.
  • Time management and organizational skills to accommodate business needs.
  • Mechanical Reasoning abilities.
  • Strong knowledge of profit and loss + cash flow.
  • Ability to apply advanced diagnostics and problem-solving techniques to any situation.
  • Excellent business and technical communication skills.
  • Must be able to travel 65%.
  • Valid US driver's License.
What You'll Get:
  • Flexible work arrangements.
  • Highly competitive base pay.
  • Savings & retirement benefits (401k).
  • Retirement Profit Sharing Program.
  • Flexible spending account (FSA).
  • Medical, dental and vision coverage.
  • Short and long-term disability coverage.
  • Healthy Lifestyle Programs.
  • Relocation benefits may be available.
  • Employee Assistance Programs.
  • Tuition reimbursement.
  • Company Vehicle.

Kubota is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.



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