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Advancement Services CRM Platform Manager
2 months ago
The University of Southern Mississippi is seeking a highly skilled Advancement Services CRM Administrator to execute the operational objectives defined for the Advancement CRM platform and support the refinement of the evolving strategic vision.
Key Responsibilities- Manage the technical aspects of data feeds and integrations, ensuring seamless data exchange between systems.
- Configure and customize the CRM platform to meet the specific needs of the organization, including setting up workflows, automation, and integrations with other business systems.
- Monitor and report on system performance metrics, identifying performance issues and implementing optimizations to ensure smooth and efficient operation of the CRM platform.
- Implement and maintain security measures to protect sensitive customer data, conducting regular security audits and updating protocols to comply with industry standards.
- Manage user access and permissions, ensuring data security and compliance.
- Collaborate with the Advancement Business Analyst to create and maintain suitable processes to support Advancement Operations, Development Office, and Technology Lifecycle activities.
- Bachelor's degree in computer science, information systems, or related field from an accredited college or university.
- Minimum of three years of experience as a systems administrator or equivalent combination of education and experience.
- Strong understanding of information systems and business applications, including CRM platforms and data management tools.
- Excellent interpersonal skills and ability to communicate and interact effectively with a diverse group of people.
- Ability to process and handle confidential information with discretion.
The University of Southern Mississippi is a Carnegie R1 research institution, delivering programs to over 13,000 students across the Mississippi Gulf Coast. We are a community-engaged university, known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders.
