Resident Services Ambassador

4 days ago


Cleveland, Ohio, United States NRP Group Full time
Resident Services Representative

We are seeking a friendly and helpful Resident Services Representative to join our team at NRP Group's Centric property in Cleveland, Ohio.

Job Summary

The Resident Services Representative will serve as a welcoming presence for residents and guests, providing exceptional customer service and ensuring a pleasant living environment.

Key Responsibilities
  • Greet residents and guests, providing a warm and welcoming atmosphere
  • Assist in maintaining the building lobby, including cleaning and restocking amenities
  • Provide information and resources to residents, including brochures, floor plans, and local recommendations
  • Make follow-up calls to residents to ensure satisfaction and document service requests
  • Assist with planning and executing resident events and outreach activities
  • Provide refreshments and maintain a clean and organized front desk and lobby area
  • Communicate effectively with residents, management, and vendors in a professional and courteous manner
Requirements
  • High school diploma required; degree in hospitality management preferred
  • Prior concierge or apartment experience preferred
  • Proficient computer skills, including Microsoft Office Suite
What We Offer

NRP Group is committed to providing a competitive benefit package, including commission and bonus opportunities, paid time off, and professional development opportunities.

We value our employees and strive to create a positive and inclusive work environment.


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