Resident Services Ambassador
4 days ago
We are seeking a friendly and helpful Resident Services Representative to join our team at NRP Group's Centric property in Cleveland, Ohio.
Job SummaryThe Resident Services Representative will serve as a welcoming presence for residents and guests, providing exceptional customer service and ensuring a pleasant living environment.
Key Responsibilities- Greet residents and guests, providing a warm and welcoming atmosphere
- Assist in maintaining the building lobby, including cleaning and restocking amenities
- Provide information and resources to residents, including brochures, floor plans, and local recommendations
- Make follow-up calls to residents to ensure satisfaction and document service requests
- Assist with planning and executing resident events and outreach activities
- Provide refreshments and maintain a clean and organized front desk and lobby area
- Communicate effectively with residents, management, and vendors in a professional and courteous manner
- High school diploma required; degree in hospitality management preferred
- Prior concierge or apartment experience preferred
- Proficient computer skills, including Microsoft Office Suite
NRP Group is committed to providing a competitive benefit package, including commission and bonus opportunities, paid time off, and professional development opportunities.
We value our employees and strive to create a positive and inclusive work environment.
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