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Customer Service Director

2 months ago

Manchester, New Hampshire, United States Hannaford Supermarkets Full time
Customer Service Leader Job Description

Hannaford Supermarkets is committed to delivering exceptional customer experiences. As a Customer Service Leader, you will play a vital role in ensuring our customers receive the highest level of service and support.

Key Responsibilities:
  • Promote a positive and welcoming store environment, fostering a culture of excellent customer service.
  • Lead and manage a team of front-end and service desk/kiosk associates, providing guidance and coaching to ensure seamless customer interactions.
  • Develop and implement strategies to enhance customer satisfaction, loyalty, and retention.
  • Collaborate with the Manager of Customer Service to achieve business objectives and drive sales growth.
  • Ensure compliance with company policies, procedures, and safety standards.
Requirements:
  • Effective communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven leadership and management experience, with a track record of success in customer-facing roles.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to maintain a high level of accuracy and attention to detail, with a focus on delivering exceptional customer service.
Physical Demands:
  • Ability to stand for long periods, with frequent walking and bending.
  • Ability to lift up to 25 pounds, with occasional lifting of heavier objects.
  • Ability to work in a variety of environments, including inclement weather.

Hannaford Supermarkets is an equal opportunity employer, committed to diversity and inclusion in the workplace.