Restaurant Operations Director

4 days ago


Tallahassee FL USA, United States Surcheros Fresh Mex Full time

Surcheros Fresh Mex is a dynamic fast-casual concept seeking an experienced Restaurant Operations Director to lead the efficient and profitable operation of our restaurants. With a strong focus on delivering exceptional customer service, we require a skilled leader with 2 years of management experience to join our team.

About Surcheros Fresh Mex

We believe that exceptional people drive exceptional results. Our restaurants are a great opportunity for motivated individuals to anchor or boost their careers in a fast-paced environment. As a Restaurant Operations Director, you will be responsible for maintaining accountability for the consistent delivery of customer service, leadership and development of team members, and creating an environment of trust, credibility, dignity, and respect.

Key Responsibilities
  • Ensure that team members provide the best customer service, setting high standards for guests and consistently holding everyone to those high standards.
  • Make guests feel welcome and important by providing knowledge, guidance, and training to assistant managers and team members.
  • Address guest complaints quickly and with a smile while maximizing profits by optimizing financials.
  • Manage inventory, labor costs, food costs, and overall controls of financials to ensure the overall accountability of the restaurant.
Requirements
  • 2 years of management experience in a fast-casual or quick-service restaurant.
  • A solid track record in achieving financial results, ensuring guest satisfaction, and developing high-performing teams.
  • Excellent problem-solving and conflict-resolution skills, with a friendly, respectful attitude.
  • Able to work on their feet throughout the entire shift and lift up to 50 lbs.
Benefits
  • Competitive salary: $60,000 - $80,000 per year.
  • Quarterly opportunities for bonuses.
  • Career development and advancement opportunities within the company.


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