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Receptionist - Front Desk Coordinator
2 months ago
Central Nebraska Rehabilitation Services is seeking a skilled Receptionist to provide exceptional support to our clinic team. As a key member of our front desk team, you will be responsible for ensuring a seamless patient experience from initial contact to treatment completion.
Key Responsibilities:- Answering and Directing Calls: Respond to incoming calls, relay messages to staff members, and ensure timely communication with patients and families.
- Patient Greeting and Scheduling: Welcome patients, family members, and visitors, and schedule appointments with accuracy and efficiency.
- Administrative Tasks: Gather patient demographics, billing information, and complete necessary paperwork with attention to detail.
- Document Management: Maintain accurate and up-to-date patient records, including filing and retrieving documents as needed.
- Discharge Process: Ensure a smooth transition for patients at the end of their treatment, including completing necessary paperwork and communicating with staff.
- Strong Interpersonal Skills: Develop and maintain positive relationships with patients, families, and staff members.
- Self-Motivation: Work independently with minimal supervision, prioritizing tasks and managing time effectively.
- Attention to Detail: Maintain high accuracy in administrative tasks, including data entry and record-keeping.
- Technical Skills: Proficient in Microsoft Windows environment, including Word, Excel, and Outlook.
Work is performed in a fast-paced office environment with moderate exposure to noise. Must be able to remain stationary for long periods, frequently move about the office, and occasionally lift up to 20 pounds. Exposure to blood-borne pathogens and cleaning chemicals is minimal with proper training and adherence to safety policies.