Collections Operations Specialist

1 week ago


Fort Lauderdale, Florida, United States Mentis Systems Full time
Job Overview

Position: Finance Operations Administrator II

Job ID: TEVAJP

Contract Duration: 3+ Months

Work Arrangement: Hybrid

Schedule: In-office on designated days, remote on others from 9 AM to 5:30 PM.

- Basic Background Check Required
- 12 Panel Drug Screening Required

The Finance Operations Administrator II (Collections) is responsible for initiating outbound communications with clients to address overdue balances identified by the Accounts Receivable (AR) system. The AR system will oversee customer accounts in alignment with established strategies. The A/R Processor will leverage their expertise to discern customer requirements and propose effective solutions.

Key Responsibilities:
This list is not exhaustive but provides a representative overview of the primary duties and responsibilities. The incumbent may not be required to perform all tasks listed and may be assigned additional, position-specific duties.
1. Ensure timely follow-up and completion of action items as per the defined strategy for account management.
2. Engage with assigned accounts for payment collection utilizing various methods as outlined by the strategy, while communicating effectively through system notifications.
3. Maintain accurate documentation within the AR system.
4. Analyze customer payment behaviors and recommend strategies to reduce outstanding balances.
5. Review account history, payment records, and credit information to facilitate effective resolutions.
6. Address payment delays, deductions, and cash application concerns communicated by customers that may hinder payment or lead to deductions.
7. Provide customers with updates regarding their account status through various communication channels, and develop payment plans or resolutions as necessary.
8. Collaborate with other departments to meet organizational goals and propose enhancements to improve collection efficiency.
9. Process customer payments and furnish necessary documentation.
10. Operate within established guidelines and manage order releases.
11. Perform related duties as assigned.

Required Knowledge and Skills:
Knowledge of:
- Business English, including spelling, grammar, and punctuation.
- Computer hardware and software applications relevant to business operations.
- High-volume transaction collections.
- Proficiency in Windows and Excel.

Skills in:
- Clear and concise communication, both verbal and written.
- Building and maintaining effective working relationships.
- Delivering exceptional customer service to both internal and external stakeholders.
- Strong analytical and problem-solving capabilities with meticulous attention to detail.
- Excellent interpersonal skills, encompassing both verbal and written communication.
- Ability to work independently to achieve desired outcomes.

Education and Experience:
- Preferred: Associate's Degree
- Minimum of five (5) years of experience in business-to-business collections.

Physical Requirements:
Occasional: Prolonged periods of sitting at a workstation or mobile equipment.

Visual Acuity:
Engagement in activities such as computer work, data preparation, analysis, and extensive reading.

Working Environment:
May require the use of personal protective equipment (PPE) during site visits as necessary.

Thank you,



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