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Hotel Guest Services Representative

2 months ago

Pittsburgh PA USA, United States TRYP by Wyndham PittsburghLawrenceville Full time
Hotel Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Hotel Front Desk Agent to join our team at TRYP by Wyndham Pittsburgh/Lawrenceville. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Manage guest account information accurately and efficiently, ensuring seamless check-in and check-out processes.
  • Mitigate customer complaints in a professional and courteous manner, resolving issues promptly and fairly.
  • Respond to incoming calls and inquiries regarding room bookings, rates, amenities, and special requests, providing expert knowledge and guidance to our guests.
  • Communicate effectively with housekeeping to ensure guest rooms are prepared and ready for occupancy.
  • Welcome, register, and check-in guests, providing keys and room numbers, and recording credit card information securely.
Requirements:
  • 1+ year of experience in the hotel industry or a related field.
  • Proficiency in Microsoft Office and reservation management systems.
  • Excellent customer service, interpersonal, organizational, and time management skills.

We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.