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Store Operations Manager

2 months ago

Saint Paul, Minnesota, United States Papa Murphy's Full time
Job Summary

We are seeking a highly skilled and experienced Store Manager to join our team at Papa Murphy's. As a Store Manager, you will be responsible for the overall operation of a single store, including profitability, employee relations, marketing, and customer satisfaction.

Key Responsibilities
  • Manage the efficient and cost-effective operation of a single store, ensuring profitability and minimizing waste.
  • Foster a culture of upward development of team members, promoting a positive and productive work environment.
  • Ensure that operational standards for the store are met, including food safety and quality control.
  • Prepare reports to track metrics, including food cost, waste, sales, inventory, and hours worked by team members.
  • Construct the 'build to' portion of the 'Prep Chart' and complete/supervise product prep.
  • Oversee the physical facility, including minor repair and preventive maintenance on equipment.
  • Monitor inventory of food and beverage products, ensuring accurate levels and timely ordering.
  • Monitor build-to levels and submit orders to vendors within store guidelines.
  • Check all vendor deliveries for type, quantity, and cost accuracy.
  • Communicate menu/price changes, shortages, and encourage team members to promote specials and add-on sales.
  • Project and recognize accurate sales trends to ensure accurate levels of product.
  • Monitor and manage Market Force and In Moment feedback, resolving guest concerns with professionalism and maintaining total guest satisfaction.
  • Monitor cash procedures in the store, ensuring accuracy of bank deposits, cash drawers, and justifying all cash variances.
  • Track and reconcile all promotion coupons and gift certificates, balancing them with the daily sales report.
  • Recruit, interview, staff, conduct orientations, and train store team members.
  • Evaluate work performance, completing performance evaluations and handling corrective disciplinary action of team members.
  • Prepare and post the weekly schedules for team members, in accordance with state and/or local scheduling laws.
  • Ensure store compliance with all Federal, State, and Local labor laws.
  • Respond promptly to customer needs, soliciting customer feedback to improve service and responding to requests for service and assistance with ease.
  • Participate in local store marketing (LSM) activities for the market.
  • Maintain a professional appearance at all times, wearing clean and wrinkle-free Papa Murphy's uniform and ensuring all team members maintain the same image.
  • Ensure that pizza assembly times are maintained, assisting as needed in back and front of house pizza preparation.
Requirements
  • Education: High school diploma or general education degree (GED) required.
  • Experience: 2-5 years previous supervisory and QSR management experience.
  • Degrees, Licensure, and/or Certification: Food Handlers Card and/or Serve Safe Certified preferred but not required. Must be able to pass criminal background check.
  • Knowledge, Skills, and Abilities: Demonstrate integrity, honesty, and strong leadership. Ability to effectively manage people. Demonstrate good written and oral communication skills. Demonstrate excellent customer service skills. Ability to manage various difficult or emotional customer situations. Basic computer skills, including MS Word, Excel, Outlook, and POS. Ability to read and apply fundamental math skills, including weights and measurements. Knowledge of store financials, P & L's, break-even analysis, food cost analysis, labor cost analysis, and other financial information relative to store operations.
Other Requirements
  • Must be able to pass criminal background check.
  • Flexibility to cover shifts in the event of absent employees.
  • Ability to maintain safe standards for front and back of house.
  • Regularly required to stand and walk; use hands to finger, handle or feel; reach with hands and arms.
  • Occasionally required to bend and stoop, kneel or crouch.
  • Must be able to lift and/or move up to 30 pounds.
  • Ability to maintain punctual and regular attendance.