Service Team Associate

1 week ago


Quakertown, Pennsylvania, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Engage customers in our Rewards program and Private Label Credit Card promotions, and assist with enrollments.
  • Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
  • Assist with truck unloading, stocking, and planogram processes to ensure a smooth and efficient store operation.
  • Support shrink and safety programs, adhering to Standard Operating Procedures and Company policies.
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to work a flexible schedule, including nights, weekends, and early mornings.
  • Physical ability to stand for long periods, move throughout the store, and lift heavy boxes and merchandise.
What We Offer

Michaels Stores offers a competitive salary, opportunities for advancement, and a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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