Service Team Member
5 days ago
We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Arts and Crafts. As a Service Team Member, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and ensuring a seamless shopping experience.
Key Responsibilities- Customer Service: Provide friendly and attentive service to customers, answering questions and resolving issues in a timely and professional manner.
- Assist with Shopping: Help customers locate products, provide product information, and assist with purchases.
- Checkout Experience: Ensure a fast and friendly checkout experience for customers, handling cash and credit transactions accurately and efficiently.
- Merchandise Duties: Participate in truck unloading, stocking, and planogram processes to maintain a well-merchandised and in-stock store.
- Store Recovery: Complete merchandise recovery and maintenance tasks to ensure a clean and organized store environment.
- Omni Channel Processes: Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS) processes to provide a seamless shopping experience.
- Training and Development: Participate in training and development programs to enhance skills and knowledge in customer service, sales, and merchandise handling.
- Age: Must be at least 16 years old.
- Experience: Retail and customer service experience preferred.
- Physical Demands: Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
Our store is a public retail setting with a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required to retrieve shopping carts or unload trucks.
BenefitsMichaels Arts and Crafts offers a comprehensive benefits package, including opportunities for personal and professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in the workplace.
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