Automotive Service Coordinator
3 weeks ago
We are seeking a skilled and customer-focused Automotive Service Coordinator to join our team at AAA NCNU. As a key member of our service department, you will be responsible for delivering exceptional member experiences while ensuring seamless workflow and efficient service delivery.
Job Overview- The ideal candidate will possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
- You will be responsible for scheduling work, preparing estimates, assigning tasks to technicians, ordering parts, and coordinating other service activities.
- A successful Automotive Service Coordinator will maintain high levels of customer satisfaction, accuracy, and productivity while adhering to our company's values and policies.
- Member Interaction: Respond to member inquiries, provide accurate information, and ensure clear communication regarding services and charges.
- Scheduling and Estimation: Prepare and review repair orders, estimate costs, and assign tasks to technicians in a timely manner.
- Work Flow Management: Coordinate with technicians, order parts, and prioritize tasks to ensure efficient service delivery.
- A valid driver's license with a safe driving record is required.
- A minimum of 3-5 years of experience in auto repair or a related field is preferred.
- Automotive Service Excellence certification is desired but not mandatory.
- A competitive base salary of $49,440 per year, plus an incentive plan that includes commissions and/or piece rate bonuses.
- A generous benefits package, including medical, dental, vision, and wellness program.
- Tuition reimbursement for ASE certifications and opportunities for professional growth and development.
- The selected candidate will work in a dynamic and supportive environment with a focus on delivering exceptional member experiences.
- The role requires standing, bending, kneeling, pushing, reaching, lifting, and climbing ladders.
The estimated annual salary for this position ranges from $62,500 to $92,000, depending on performance and experience.
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