Automotive Service Coordinator

3 weeks ago


Scottsdale, Arizona, United States AAA NCNU Full time
About the Role

We are seeking a skilled and customer-focused Automotive Service Coordinator to join our team at AAA NCNU. As a key member of our service department, you will be responsible for delivering exceptional member experiences while ensuring seamless workflow and efficient service delivery.

Job Overview
  • The ideal candidate will possess strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
  • You will be responsible for scheduling work, preparing estimates, assigning tasks to technicians, ordering parts, and coordinating other service activities.
  • A successful Automotive Service Coordinator will maintain high levels of customer satisfaction, accuracy, and productivity while adhering to our company's values and policies.
Key Responsibilities
  • Member Interaction: Respond to member inquiries, provide accurate information, and ensure clear communication regarding services and charges.
  • Scheduling and Estimation: Prepare and review repair orders, estimate costs, and assign tasks to technicians in a timely manner.
  • Work Flow Management: Coordinate with technicians, order parts, and prioritize tasks to ensure efficient service delivery.
Requirements
  • A valid driver's license with a safe driving record is required.
  • A minimum of 3-5 years of experience in auto repair or a related field is preferred.
  • Automotive Service Excellence certification is desired but not mandatory.
Benefits
  • A competitive base salary of $49,440 per year, plus an incentive plan that includes commissions and/or piece rate bonuses.
  • A generous benefits package, including medical, dental, vision, and wellness program.
  • Tuition reimbursement for ASE certifications and opportunities for professional growth and development.
Work Environment
  • The selected candidate will work in a dynamic and supportive environment with a focus on delivering exceptional member experiences.
  • The role requires standing, bending, kneeling, pushing, reaching, lifting, and climbing ladders.

The estimated annual salary for this position ranges from $62,500 to $92,000, depending on performance and experience.



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