Operations Director

2 days ago


Austin, Texas, United States Community Choice, Inc Full time

Community Choice, Incorporated is seeking a Director of Operations to lead the provision of services to individuals with intellectual and developmental disabilities across Austin. As a key member of the executive team, the Director of Operations will play a critical role in ensuring the continued quality of care for people served and their families.

Key Responsibilities

The Director of Operations will:

  • Provide strategic leadership and oversight to ensure the effective delivery of services and supports.
  • Collaborate with professional staff to ensure individuals' needs are addressed and met.
  • Develop and implement program planning, monitoring delivery of services, and ensuring services are consistent, engaging, and relevant to the individuals served.
  • Ensure all staff meet regulatory and organizational requirements for their position and have received appropriate training.
  • Coordinate, investigate, and resolve staff grievances and/or complaints, with assistance from the executive team as needed.
  • Work closely with case managers to ensure that consumers/family complaints and concerns are properly investigated and resolved.
  • Be available to respond to emergency calls in a timely and reasonable manner.
  • Cooperate with state agency representatives, including, but not limited to, state surveyors and DFPS investigators.

Requirements

  • Minimum Bachelor's degree from an accredited institution
  • Minimum 3 years knowledge of Programs for individuals with intellectual and developmental disabilities
  • Supervisory experience required
  • Skilled in the operation of computers and applicable software.
  • Ability to independently organize and prioritize a variety of assignments.
  • Must have the ability to deal tactfully with others, exercise good judgement, effectively communicate and express ideas in a professional manner.
  • Maintain a valid driver's license

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