Hotel Guest Experience Specialist

4 days ago


Miami, Florida, United States LH - Little Havana Full time
Hotel Guest Experience Specialist

LH - Little Havana is seeking a Hotel Guest Experience Specialist to join our team. As a Hotel Guest Experience Specialist, you will be responsible for ensuring that our guests have an excellent experience and that our public lobby spaces are maintained in excellent order.

About the Job

This role requires a fast-paced operation requiring a lot of energy and highly focused attention to detail. You will work closely with our Corporate Central Support teams to ensure that our guests have everything they need and that our public lobby spaces are maintained in excellent order.

Responsibilities
  • Manage the guest check-in/check-out process while engaging with guests
  • Assist with room reservations, changes and guest requests
  • Assist in the coordination between the front desk and other departments (housekeeping, maintenance, kitchen, F&B and Central Support).

You will also be responsible for ensuring that our guests have everything they need and that our public lobby spaces are maintained in excellent order.

Requirements
  • Able to work morning or evening shifts, as required
  • Able to work weekends, holidays or special events, as required
  • Strong organizational abilities
  • Excellent guest service skills with a genuine desire to be helpful
  • Excellent communication skills
Salary and Benefits

The salary range for this position is $18.00 - $22.00 per hour. We also offer paid time off, holiday pay, referral program, staff meals, 8-hour shifts, day and evening shifts available, holidays and weekend availability may be required, Monday to Sunday work weeks, and on-call shifts if necessary.



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