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Front of House Supervisor

2 months ago

Nashville, Tennessee, United States A Marshall Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at A. Marshall Hospitality. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Leadership and Management
    • Direct and supervise a team of restaurant staff, including servers, bartenders, and kitchen personnel.
    • Develop and implement strategies to improve customer satisfaction, sales, and employee engagement.
    • Conduct performance evaluations, provide coaching and feedback, and make recommendations for promotions or terminations.
  • Customer Service
    • Ensure that all customers receive exceptional service, including prompt and friendly service, accurate orders, and timely resolution of complaints.
    • Monitor customer feedback and make recommendations for improvements.
  • Operations and Logistics
    • Oversee the preparation and presentation of food and beverages, ensuring that all menu items meet quality and presentation standards.
    • Manage inventory, supplies, and equipment, ensuring that all are properly stocked and maintained.
    • Coordinate with vendors and suppliers to ensure timely delivery of products and services.
  • Financial Management
    • Manage cash handling, including counting money, making bank deposits, and reconciling cash discrepancies.
    • Monitor sales and revenue, identifying areas for improvement and making recommendations for cost control.
  • Marketing and Promotion
    • Develop and implement marketing strategies to attract new customers and retain existing ones.
    • Collaborate with the marketing team to create promotional materials, including menus, flyers, and social media content.
Requirements
  • Education and Experience
    • Bachelor's degree in Hospitality, Business, or related field.
    • Minimum 2 years of experience in restaurant management, preferably in a fast-paced, high-volume environment.
  • Skills and Qualifications
    • Excellent leadership and communication skills.
    • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
    • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
    • Knowledge of restaurant operations, including food safety, inventory management, and cash handling.
What We Offer
  • Competitive Salary and Benefits
    • Salary range: $50,000 - $70,000 per year, depending on experience.
    • Benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement
    • Opportunities for career advancement, including promotions to senior management positions.
    • Professional development opportunities, including training and education programs.