Client Support Specialist
5 days ago
We are seeking a highly motivated Customer Service Representative to join our team in Hicksville, NY. In this role, you will be responsible for handling client inquiries, resolving issues, and providing product information in a timely and efficient manner.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and concerns with professionalism and empathy
- Escalate complex issues to management when necessary
- Provide product and service information to clients
- Update customer records and account information
- Liaise with other departments to ensure customer satisfaction
- High school diploma or equivalent
- 1+ years of experience in customer service or a related field
- Excellent communication skills, both verbal and written
- Strong problem-solving skills and ability to think on your feet
- Ability to work independently and as part of a team
- Strong attention to detail and accuracy
- Flexibility to work a variety of shifts, including evenings and weekends
- Proficiency in Microsoft Office and other computer applications
Estimated salary range is $45,000 - $60,000 per year, based on experience.
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