Client Support Specialist

5 days ago


Hicksville, New York, United States The BLS Company Full time

We are seeking a highly motivated Customer Service Representative to join our team in Hicksville, NY. In this role, you will be responsible for handling client inquiries, resolving issues, and providing product information in a timely and efficient manner.

Responsibilities:
  • Respond to customer inquiries via phone, email, and chat
  • Resolve customer complaints and concerns with professionalism and empathy
  • Escalate complex issues to management when necessary
  • Provide product and service information to clients
  • Update customer records and account information
  • Liaise with other departments to ensure customer satisfaction
Requirements:
  • High school diploma or equivalent
  • 1+ years of experience in customer service or a related field
  • Excellent communication skills, both verbal and written
  • Strong problem-solving skills and ability to think on your feet
  • Ability to work independently and as part of a team
  • Strong attention to detail and accuracy
  • Flexibility to work a variety of shifts, including evenings and weekends
  • Proficiency in Microsoft Office and other computer applications

Estimated salary range is $45,000 - $60,000 per year, based on experience.



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