Guest Services Representative

2 weeks ago


Fort Worth, Texas, United States Remington Full time
Position Overview

Key Responsibilities
  • Welcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes.
  • Ensure accurate posting of all charges and maintain a thorough understanding of billing procedures.
  • Possess comprehensive knowledge of the Front Office system, adeptly handling both routine and infrequent transactions.
  • Effectively manage cash transactions, including receiving payments and providing change with precision.
  • Review special requests from guests and coordinate room assignments accordingly.
  • Understand hotel pricing structures, discounts, and the appropriate handling of each.
  • Be proficient in reservation protocols, including taking same-day bookings swiftly and adhering to cancellation and relocation policies as needed.
Work Environment

As a member of our esteemed hospitality team, you will contribute to an exceptional guest experience in a prestigious setting.

Candidate Profile

Ideal Attributes
  • Strong work ethic and proactive attitude.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.
  • A collaborative spirit, thriving in a team-oriented environment dedicated to guest satisfaction.


  • Fort Worth, Texas, United States SCM Hotel Management XCA LLC Full time

    **About Us**At SCM Hotel Management XCA LLC, we're committed to delivering exceptional guest experiences. As a Guest Services Representative, you'll play a vital role in ensuring our guests feel welcome and supported throughout their stay.**Responsibilities:**Warmly greet and register guests upon arrival, ensuring a seamless check-in process.Deliver...


  • Fort Worth, Texas, United States Hilton Garden Inn Fort Worth Full time

    Job OverviewThe Hospitality Front Office Associate serves as the initial point of contact for guests, embodying the welcoming spirit of our establishment. This role is crucial in shaping the visitor's experience, requiring a strong customer service orientation and the ability to handle inquiries and concerns effectively.Key Responsibilities:Manage guest...


  • Fort Worth, Texas, United States Hampton Inn & Suites Fort Worth Full time

    Job OverviewThe Hospitality Front Desk Coordinator serves as the primary point of contact for all guests, embodying the welcoming spirit of the establishment. This role is crucial in shaping the initial perception of our service quality. The ideal candidate should possess strong problem-solving skills and a commitment to providing accurate information to all...


  • Fort Worth, Texas, United States Hilton Garden Inn Fort Worth Full time

    Job OverviewThe Front Office Coordinator serves as the initial point of contact for guests, embodying the welcoming spirit of the Hilton Garden Inn Fort Worth. This role is pivotal in creating a positive first impression and ensuring a memorable experience for all visitors. The ideal candidate should possess a strong customer service orientation, adept at...


  • Fort Worth, Texas, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to all guests upon arrival, throughout their stay, and at their departure. This role requires a warm and friendly demeanor, effective communication skills, and the ability to multitask and prioritize tasks to meet deadlines.Key ResponsibilitiesGreet and...


  • Fort Worth, Texas, United States Hampton Inn & Suites Fort Worth Full time

    Job OverviewThe Hospitality Front Desk Coordinator serves as the primary point of contact for guests, embodying the welcoming spirit of our establishment. This role is crucial in shaping the initial experience of our visitors, ensuring they feel valued and informed throughout their stay.Key Responsibilities:Manage guest reservations, check-ins, check-outs,...


  • Fort Worth, Texas, United States Hilton Garden Inn Fort Worth Full time

    Job OverviewThe Hospitality Front Desk Coordinator serves as the primary point of contact for guests at Hilton Garden Inn Fort Worth, playing a crucial role in shaping their experience. This position demands a professional demeanor and the ability to manage guest inquiries and complaints effectively, ensuring a welcoming atmosphere.Key...


  • Fort Worth, Texas, United States Hampton Inn & Suites Fort Worth Full time

    Job DescriptionReports To: The Reception Associate will report directly to the Front Office Managers / Operations Manager. Job Overview The Reception Associate serves as the initial point of contact for all visitors and is responsible for creating a positive first impression. The ideal candidate must possess the ability to manage guest inquiries and provide...


  • Fort Worth, Texas, United States Omni Hotels Full time

    Location: Fort Worth HotelThe Omni Fort Worth Hotel embodies the essence of Texas hospitality, nestled in the vibrant downtown area. This hotel is conveniently located near the Fort Worth Convention Center and is within walking distance of the city's cultural hubs, dining options, and nightlife. Recognized for its outstanding service, the Omni Fort Worth...


  • Fort Worth, Texas, United States Omni Hotels Full time

    Location: Fort Worth HotelAbout Us: The Omni Fort Worth Hotel embodies the essence of Texas hospitality, offering a unique blend of comfort and elegance. Nestled in the vibrant downtown area, our hotel is conveniently located near the Fort Worth Convention Center and the city's rich cultural attractions, dining options, and nightlife. Recognized for our...


  • Fort Worth, Texas, United States Remington Full time

    Position: Guest Services AssociateKey Responsibilities:Greet and assist guests during their arrival and departure with a friendly demeanorProcess payment transactions efficiently while maintaining accurate cash managementUtilize reservation systems to manage and oversee room bookings effectivelyRespond promptly to guest requests and ensure appropriate room...


  • Fort Worth, Texas, United States Remington Full time

    Position OverviewKey ResponsibilitiesWelcome and engage with guests in a friendly manner, efficiently managing their check-in and check-out processes. Assist with pre-registration and reservation management as needed.Ensure accurate and timely posting of all charges to guest accounts.Maintain a thorough understanding of the Front Office operational systems,...


  • Fort Worth, Texas, United States Remington Full time

    Position OverviewKey ResponsibilitiesWelcome and engage with guests in a friendly manner, efficiently managing the check-in and check-out processes. Assist with pre-registration and reservation blocking as needed.Ensure accurate and timely posting of all charges to guest accounts.Maintain comprehensive knowledge of the Front Office systems, both computerized...


  • Fort Worth, Texas, United States Remington Full time

    Guest Services Representative - Le Meridien Hotel Are you passionate about delivering outstanding service and creating unforgettable experiences for guests? If you are detail-oriented and excel in a dynamic environment, the Guest Services Representative position at our boutique hotel could be the ideal opportunity for you. Position Overview: We are seeking a...


  • Fort Worth, Texas, United States Remington Full time

    Guest Services Representative - Le Meridien Hotel Are you passionate about delivering outstanding service to guests and crafting unforgettable experiences? If you are detail-oriented and excel in a dynamic environment, the Guest Services Representative role at our boutique hotel could be an excellent match for you. Position Overview: We are seeking a...


  • Fort Worth, Texas, United States Remington Full time

    Guest Services Representative - Le Meridien Hotel Are you dedicated to delivering outstanding service and creating unforgettable experiences for guests? If you are detail-oriented and excel in a dynamic environment, the Guest Services Representative position at our esteemed hotel may be the ideal opportunity for you. Position Overview: We are seeking a...


  • Fort Worth, Texas, United States Remington Full time

    Guest Services Representative - Le Meridien Hotel Are you dedicated to delivering outstanding service and crafting unforgettable experiences for guests? If you possess a keen eye for detail and excel in a dynamic environment, the Guest Services Representative role at our boutique hotel could be an ideal match for you. Position Overview: We are seeking a...


  • Fort Worth, Texas, United States Hilton Garden Inn Fort Worth Full time

    FRONT DESK AGENT JOB DESCRIPTIONThe Front Desk Agent is essential in delivering outstanding customer service and ensuring a welcoming atmosphere for visitors at our establishment.Key Responsibilities:Oversee guest bookings, check-in and check-out processes, and payment transactions in accordance with company protocols.Uphold a polished appearance and...


  • Fort Worth, Texas, United States Remington Full time

    Guest Services Representative - Le Meridien Hotel Are you passionate about delivering outstanding service to guests and crafting unforgettable experiences? Do you possess a keen eye for detail and excel in a dynamic environment? If so, the Guest Services Representative role at our boutique hotel could be the ideal opportunity for you. Position Overview: We...


  • Fort Worth, Texas, United States Remington Full time

    Guest Services Representative - Le Meridien Hotel Are you passionate about delivering outstanding service to guests and crafting unforgettable experiences? If you possess a keen eye for detail and excel in a dynamic environment, the Guest Services Representative role at our boutique hotel could be an ideal match for you. Position Overview: We are seeking a...