Customer Service Team Member
5 days ago
About Michaels Stores
Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Customer Service Team Member, you will play a critical role in delivering exceptional customer experiences and driving sales growth.
Key Responsibilities
- Provide fast and friendly customer service, ensuring a positive shopping experience for all customers.
- Execute cash handling and sales floor recovery to standards, maintaining a well-merchandised and in-stock store.
- Engage customers on benefits of rewards programs and complete enrollments, promoting customer loyalty and retention.
- Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
- Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
- Assist with omni-channel processes, providing a seamless shopping experience across all channels.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes and access high shelves by ladder or similar equipment.
- Ability to work in a fast-paced environment, adapting to changing priorities and deadlines.
Work Environment
Public retail store setting, taking care of customers in a climate-controlled environment. Some stock rooms may not be climate-controlled, and some outdoor work may be required for tasks such as retrieving shopping carts or unloading trucks.
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