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Customer Service Team Member

2 months ago


Flagstaff, Arizona, United States Michaels Stores Full time

About Michaels Stores

Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Customer Service Team Member, you will play a critical role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities

  • Provide fast and friendly customer service, ensuring a positive shopping experience for all customers.
  • Execute cash handling and sales floor recovery to standards, maintaining a well-merchandised and in-stock store.
  • Engage customers on benefits of rewards programs and complete enrollments, promoting customer loyalty and retention.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Participate in truck unloading and stocking processes, ensuring truck standards are followed and completed within budget.
  • Assist with omni-channel processes, providing a seamless shopping experience across all channels.

Requirements

  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes and access high shelves by ladder or similar equipment.
  • Ability to work in a fast-paced environment, adapt to changing situations, and maintain a positive attitude in difficult situations.

Work Environment

Public retail store setting, taking care of customers, with all public areas climate-controlled. Some stock rooms may not be climate-controlled, and some outdoor work may be assigned to retrieve shopping carts or unload trucks.