Communication Center Operator

6 days ago


Santa Fe, New Mexico, United States Christus Health Full time

Job Summary

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This role is a critical part of our crisis response team at Christus Health, requiring the ability to operate complex communication equipment and handle high-pressure situations with ease. As a Communication Center Operator, you will be responsible for providing exceptional customer service, responding to emergencies, and working closely with security personnel to ensure the safety of our patients and staff.

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About the Role

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We are seeking an experienced communications professional to join our team as a Communication Center Operator. In this role, you will be responsible for operating our hospital information system, handling phone calls and messages, and monitoring CCTV security cameras. You will also be required to make announcements over the public address system and provide daily shift lists and camera checks.

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Responsibilities

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Your key responsibilities will include:

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  • Operating complex communication equipment, including the hospital information system and CCTV security cameras;">
  • Providing exceptional customer service to patients and staff, including answering phone calls and responding to messages;">
  • Making announcements over the public address system, as approved by administration;">
  • Preparing and distributing daily shift lists and camera checks;">
  • Monitoring security cameras and reporting any suspicious activity to security personnel;">
  • Working closely with security personnel to respond to emergencies and ensure the safety of patients and staff.">
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Requirements

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To be successful in this role, you will need:

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  • A high school diploma or equivalent;">
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment;">
  • Proven experience in a communications or switchboard role, preferably in a healthcare setting;">
  • The ability to maintain composure under pressure and make sound decisions in emergency situations;">
  • Basic computer skills and the ability to learn new systems quickly.">
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What We Offer

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We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, as well as opportunities for career growth and development within our organization. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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