Customer Service Representative

5 days ago


Santa Fe, New Mexico, United States La Familia Medical Center Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team as a Scheduling Coordinator at La Familia Medical Center.

About the Role

The successful candidate will be responsible for providing exceptional customer service, ensuring seamless communication with patients and staff members. This includes answering phone calls, directing calls to staff, and taking phone messages in both English and Spanish. The ideal candidate will possess excellent interpersonal skills, strong problem-solving abilities, and a passion for delivering top-notch customer experiences.

Duties and Responsibilities
  • Customer Service: Provide prompt and professional responses to patient inquiries via phone, ensuring accurate information is disseminated in a timely manner.
  • Scheduling Coordination: Assist with scheduling appointments, enter new patient information, and update existing patient records.
  • Switchboard Operations: Operate switchboard equipment to answer incoming calls, determine caller intent, and make appropriate connections.
  • Call Routing: Receive and route various calls for general LFMC information, including complaints, emergencies, bomb threats, and security calls.
  • Data Management: Maintain accurate logs of calls placed, assist with reporting telephone equipment or service issues, and provide support for special projects.
Requirements

To succeed in this role, you must have:

  • A high school diploma or equivalent and a minimum of one year of experience in customer service.
  • Fluency in both English and Spanish.
What We Offer

We offer a comprehensive benefits package, including competitive salary and opportunities for growth and development. As a valued member of our team, you will enjoy a dynamic work environment, supportive colleagues, and the chance to make a real difference in the lives of our patients.

We estimate the annual salary for this position to be approximately $42,000-$60,000 depending on location and experience.



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