Guitar Technician Specialist

7 days ago


Santa Fe, New Mexico, United States Guitar Center Full time
Job Description:

The Guitar Technician Specialist at Guitar Center is responsible for delivering exceptional customer experiences through expert maintenance and repair services on customer-owned instruments. This role requires a deep understanding of guitar repairs, strong communication skills, and a commitment to quality craftsmanship.

About Us:

Guitar Center embodies the world of creativity and music by fostering a culture that encourages staff to find their individual sound. Our mission is to develop and nurture lifelong musicians and make a positive impact in the world by enabling musicians and non-musicians alike to experience the joy of creating music. We strive to create inclusive environments that prioritize our customers' needs while fulfilling our mission.

Job Responsibilities:

  • Provide top-notch maintenance and repair services on customer-owned instruments
  • Ensure an exceptional customer experience through effective communication and problem-solving skills
  • Assist in managing store inventory and maintaining store-owned gear
  • Complete warranty repair work and perform additional duties as assigned

Requirements:

  • Strong knowledge of guitar repairs and maintenance techniques
  • Excellent customer service skills and ability to connect with customers
  • Ability to learn quickly and take initiative in resolving issues
  • Familiarity with Guitar Center products and sales techniques

Benefits:

  • Competitive base pay + commissions
  • Robust benefits package including medical, dental, vision, 401(k) with company match, mental health support, paid time off, employee discount program, and tuition reimbursement options
  • Gig leave opportunities for musicians to share their music with the world

Estimated Salary: $50,000 - $70,000 per year based on location and experience.



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