Field Operations Coordinator

2 weeks ago

United, United States Essential Utilities Inc Full time

Essential Utilities, Inc. is dedicated to providing safe, clean, and dependable services that enhance the quality of life for individuals, families, and communities at large.

As a prominent provider of water, wastewater, and natural gas services, Essential Utilities serves approximately 5.5 million customers across ten states. Our commitment lies in sustainable growth, operational excellence, superior customer service, and being a premier employer, offering a competitive benefits package along with ample career advancement opportunities.

We are passionate advocates for the communities we serve and are committed to preserving natural environments, managing over 7,600 acres of forests and habitats within our operational areas.

Key Responsibilities:

  • Identify requirements, develop plans, and coordinate staffing needs to ensure efficient Field Customer Service and Operations.
  • Manage after-hours emergency calls from customers, coordinating field responses through established protocols to guarantee public safety. Collaborate with emergency services to gather critical information for timely responses.
  • Organize daily work schedules, accommodate time-off requests, and assess the need for additional resources, managing same-day time-off requests effectively.
  • Communicate with field staff regarding assignments, monitoring progress and adjusting as necessary to ensure completion of tasks throughout the day.
  • Oversee cyclical maintenance and compliance activities to ensure adherence to regulations while optimizing resource utilization. Plan monthly workloads by integrating program tasks with scheduled work, balancing workloads to minimize overtime.
  • Act as the primary contact between field supervisors and personnel during incidents, outages, and other occurrences, responsible for research and communication of status updates to affected customers.
  • Utilize mapping and GPS software to enhance response times for emergencies and appointments, as well as other tools for managing work orders and tracking accounts affected by construction or emergencies.
  • Submit notifications for damages and prepare associated reports, ensuring timely communication with field staff and supervisors.
  • Successful candidates will demonstrate the following skills:
  • Proficient in computer software, including Microsoft Office Suite and SharePoint.
  • Ability to maintain composure and engage effectively in a dynamic environment with frequent interruptions.
  • Strong planning, attention to detail, scheduling, and time management capabilities.
  • Ability to prioritize and manage multiple projects simultaneously, ensuring timely follow-through on issues.
  • Analytical skills to assess data and present viable alternatives and solutions.
  • Adaptability to change, fostering teamwork in a collaborative environment.
  • Excellent communication skills, both written and verbal, along with strong interpersonal abilities.
Qualifications:
  • Familiarity with natural gas utilities and field operations is preferred.
  • Entry-level candidates with dispatching experience are encouraged to apply.
  • Experience in data analysis to identify issues is beneficial.
  • Flexibility to work varied schedules, including holidays, nights, weekends, and emergency coverage as needed.
  • Experience with electronic mapping systems is advantageous.
  • A Bachelor's degree is preferred; relevant experience may substitute for educational requirements.
Working Conditions:
  • The physical demands of this role require meeting essential functions, with reasonable accommodations available for individuals with disabilities.
Essential Utilities, Inc. is an Equal Opportunity/Affirmative Action employer, ensuring equal employment opportunities for all individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.
We are committed to providing reasonable accommodations for individuals with disabilities throughout the recruitment process.

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