Senior IT Business Systems Analyst
2 weeks ago
Senior IT Business Systems Analyst - CRM, Tableau, SQL
- Full-time position with a hybrid work model
- Permanent/Direct Hire opportunity
- Seeking a Senior Level IT Business Analyst with foundational SQL knowledge and proficiency in Reporting Tools, particularly Tableau
- Experience with Salesforce, Veeva, and Genesys is advantageous
Key Responsibilities:
- Support daily operations for Commercial applications, including Veeva CRM, Salesforce Health and Marketing Cloud, and Tableau
- Analyze existing processes to gather requirements, identify gaps in current or proposed technology solutions, and explore opportunities for enhanced technology utilization
- Lead and facilitate business process and design sessions with both business and technical teams to define functional and technical requirements
- Collaborate with project leadership to devise risk mitigation strategies, ensuring effective documentation and communication to minimize scope creep
- Oversee development efforts, create test scripts, coordinate User Acceptance Testing, and implement updates to Commercial application platforms
- Generate comprehensive documentation detailing customer solutions (business, technical, and testing aspects)
- Develop and manage data exchange technologies and processes that optimize data movement, ensure data protection, and comply with organizational policies
- Ensure that changes in source systems are accurately represented in analytical reporting and integration points
- Identify critical areas for end-user training and collaborate internally to create and execute educational initiatives (e.g., iOS features, Veeva CRM, and Tableau)
- Work closely with IT colleagues to ensure that end-user support processes and systems effectively meet the needs of relevant user groups
- Utilize internal and vendor solutions (e.g., JIRA, Teams) to track requests, bugs, and issues, ensuring prioritization by teams
- Proactively communicate system changes and updates to affected parties in advance
Qualifications:
- Bachelor's degree in computer science, data science, or a related field (Master's degree preferred) with over 5 years of experience in IT and applications
- Experience in the biotechnology/pharmaceutical industry, particularly in supporting Commercial and Patient Support organizations
- Minimum of 4 years working with Veeva CRM/Salesforce cloud platforms
- Expertise in standard pharmaceutical data sources (e.g., Claims, Dispense, HCP/HCO demographics, formulary, etc.) is essential
- At least 2 years of experience with cloud database platforms and a solid understanding of SQL (Snowflake preferred)
- 2+ years of experience with Tableau and a solid understanding of report consumption
- Strong familiarity with source systems (e.g., Veeva CRM, Salesforce Health Cloud) and data storage methodologies
- Experience with Master Data Management concepts and platforms (e.g., Veeva Network and Open Data)
- Familiarity with omni-channel marketing data (e.g., Web, Social Media, Digital Campaigns)
- Experience with Contact Center applications (Genesys or Five9 preferred)
- Proven experience leading projects with multiple stakeholders (e.g., Commercial Operations, Field, Marketing, and Compliance/Legal)
- Experience managing vendors that support and enhance Commercial and Analytical applications
- Strong project management skills, capable of leading in environments with multiple partners, vendors, and competing priorities
- Commitment to compliance with all applicable laws, regulations, policies, and procedures
- Strong adherence to compliance and ethical standards
- Proficient in Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)
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