Senior IT Business Systems Analyst

2 weeks ago


Lexington, Kentucky, United States Planet Technology Full time

Senior IT Business Systems Analyst - CRM, Tableau, SQL

  • Full-time position with a hybrid work model
  • Permanent/Direct Hire opportunity
  • Seeking a Senior Level IT Business Analyst with foundational SQL knowledge and proficiency in Reporting Tools, particularly Tableau
  • Experience with Salesforce, Veeva, and Genesys is advantageous

Key Responsibilities:

  • Support daily operations for Commercial applications, including Veeva CRM, Salesforce Health and Marketing Cloud, and Tableau
  • Analyze existing processes to gather requirements, identify gaps in current or proposed technology solutions, and explore opportunities for enhanced technology utilization
  • Lead and facilitate business process and design sessions with both business and technical teams to define functional and technical requirements
  • Collaborate with project leadership to devise risk mitigation strategies, ensuring effective documentation and communication to minimize scope creep
  • Oversee development efforts, create test scripts, coordinate User Acceptance Testing, and implement updates to Commercial application platforms
  • Generate comprehensive documentation detailing customer solutions (business, technical, and testing aspects)
  • Develop and manage data exchange technologies and processes that optimize data movement, ensure data protection, and comply with organizational policies
  • Ensure that changes in source systems are accurately represented in analytical reporting and integration points
  • Identify critical areas for end-user training and collaborate internally to create and execute educational initiatives (e.g., iOS features, Veeva CRM, and Tableau)
  • Work closely with IT colleagues to ensure that end-user support processes and systems effectively meet the needs of relevant user groups
  • Utilize internal and vendor solutions (e.g., JIRA, Teams) to track requests, bugs, and issues, ensuring prioritization by teams
  • Proactively communicate system changes and updates to affected parties in advance

Qualifications:

  • Bachelor's degree in computer science, data science, or a related field (Master's degree preferred) with over 5 years of experience in IT and applications
  • Experience in the biotechnology/pharmaceutical industry, particularly in supporting Commercial and Patient Support organizations
  • Minimum of 4 years working with Veeva CRM/Salesforce cloud platforms
  • Expertise in standard pharmaceutical data sources (e.g., Claims, Dispense, HCP/HCO demographics, formulary, etc.) is essential
  • At least 2 years of experience with cloud database platforms and a solid understanding of SQL (Snowflake preferred)
  • 2+ years of experience with Tableau and a solid understanding of report consumption
  • Strong familiarity with source systems (e.g., Veeva CRM, Salesforce Health Cloud) and data storage methodologies
  • Experience with Master Data Management concepts and platforms (e.g., Veeva Network and Open Data)
  • Familiarity with omni-channel marketing data (e.g., Web, Social Media, Digital Campaigns)
  • Experience with Contact Center applications (Genesys or Five9 preferred)
  • Proven experience leading projects with multiple stakeholders (e.g., Commercial Operations, Field, Marketing, and Compliance/Legal)
  • Experience managing vendors that support and enhance Commercial and Analytical applications
  • Strong project management skills, capable of leading in environments with multiple partners, vendors, and competing priorities
  • Commitment to compliance with all applicable laws, regulations, policies, and procedures
  • Strong adherence to compliance and ethical standards
  • Proficient in Microsoft Office suite (i.e., Word, PowerPoint, Excel, Outlook, SharePoint, etc.)


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