Technical Support Lead

6 days ago


Alameda, California, United States Penumbra Full time
Key Responsibilities

As a Network Operations Engineer at Penumbra, your key responsibilities will include:

  • Monitoring network infrastructure and troubleshooting issues
  • Handling user incidents during business hours
  • Providing medium to high complexity network support activities, including occasional off-shift support in case of major outages
  • Working closely with Network Engineering, Network Security, and Administration maintenance tasks
  • Participating in process improvement initiatives

You will also be responsible for working closely with the network technology design process, analyzing potential changes and enhancements to network software and hardware, and determining their impact on existing production environments.

In terms of qualifications, we are looking for a candidate with a Bachelor's degree in computer engineering or a related field, accompanied by 5+ years of experience in operations and managing network devices, firewalls, and infrastructure. Alternatively, equivalent combinations of education and experience will be considered.

A competitive compensation package is on offer, including an annual base salary range of $118,958 - $175,000, plus benefits and equity program when applicable. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.



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