Technical Leadership Role for IT Support

1 week ago


Alameda, California, United States HCL Technologies Full time
Job Title: Technical Lead

About the Job:

We are seeking an experienced Technical Lead to join our team at HCL Technologies. As a Technical Lead, you will be responsible for providing technical support and resolving complex issues.

Key Responsibilities:

  • To provide timely and effective support for on-call escalations and perform root cause analysis of given issues.
  • To independently resolve tickets within agreed service level agreements (SLAs) of ticket volume and time.
  • To adhere to quality standards, regulatory requirements, and company policies.
  • To work on value-adding activities such as knowledge base update & management, training freshers, and coaching analysts.
  • To ensure positive customer experience and customer satisfaction through first call resolution and minimum rejected resolutions/reopen cases.

About Us:

HCL Technologies is a leading global technology company that provides a wide range of services and solutions to its clients. We are committed to delivering high-quality services and solutions that meet the evolving needs of our clients.

What We Offer:

  • An estimated salary of $120,000 - $150,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a talented team of professionals in a dynamic and fast-paced environment.
  • Ongoing training and development opportunities to help you advance your career.

Requirements:

  • Bachelor's degree in Computer Science or related field.
  • Minimum 5 years of experience in a technical support role.
  • Strong problem-solving skills and ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.

Location:

This role is based in the United States, but we also have locations in other countries. Please note that relocation assistance may be available for certain candidates.



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