Host - Canopy Experience
2 weeks ago
Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighborhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices. Culture is key at Canopy, with team members known as "friendly enthusiasts," that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy's expertise in local know-how, crafting unique experiences tailored for every guest. Attention to detail and an energetic environment ensures Canopy's "Positively Yours" service culture is a kept Brand promise, delivering a consistent "Positive Stay," where memories are made, and comfort is guaranteed.
Responsibilities- Greet guests at the door and seat them in a friendly, professional, and quick manner.
- Presents clean menus to guests and informs them of any specials.
- Treats all guests in a manner to ensure their complete satisfaction, always striving to exceed guests' expectations.
- Runs the floor plan board and observes tables to keep track of clean, dirty, and occupied tables.
- Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
- Cleans, organizes, and stocks menus at the host area.
- Answers phone calls and answers questions concerning the menu and restaurant.
- Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
- Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant.
- Quickly clears and resets tables.
- Maintains restaurant, bar, and restroom space cleanliness throughout the shift.
- Sweeps the foyer and front entrance area frequently.
- Fills to-go orders, if applicable.
- Knows when to escalate situations for management intervention.
- Completes other tasks and duties as assigned based on business needs.
- Previous hotel/hospitality or related service industry experience is strongly preferred.
- Ability to communicate effectively and follow directions in a multilingual environment.
- A passion for the mission, vision, and values of Sherman Associates.
- Schedule may vary due to the specific needs of the hotel.
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