Fitness Center Representative

1 month ago


Phoenixville, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.

Key Responsibilities
  • Greet members, prospective members, and guests, providing a superior level of customer service.
  • Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner, escalating issues as needed.
  • Assist in maintaining the cleanliness and organization of the club.
Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are essential.
  • Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
  • Strong listening and problem-solving skills.
  • Diplomacy and effective communication are crucial.
  • High School diploma or equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shifts.
  • Continual talking in person or on the phone during shifts.
  • Occasional lifting up to 50 pounds.
  • Exposure to occasional toxic chemicals.
Compensation

$12.00 per hour

Planet Fitness is a dynamic and growing company that values its employees and provides a supportive work environment. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.


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