Fitness Center Representative
1 month ago
The Member Services Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.
Key Responsibilities- Greet members, prospective members, and guests, providing a superior level of customer service.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues as needed.
- Assist in maintaining the cleanliness and organization of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are essential.
- Exceptional customer service skills, with the ability to interact positively and professionally with members and colleagues.
- Strong listening and problem-solving skills.
- Diplomacy and effective communication are crucial.
- High School diploma or equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shifts.
- Continual talking in person or on the phone during shifts.
- Occasional lifting up to 50 pounds.
- Exposure to occasional toxic chemicals.
$12.00 per hour
Planet Fitness is a dynamic and growing company that values its employees and provides a supportive work environment. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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