Customer Service Representative

2 weeks ago


Phoenixville, United States Planet Fitness Full time
Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities
  • Greeting and Customer Service: Greet members, prospective members and guests, providing exceptional customer service.
  • Front Desk Activities: Handle all front desk related activities including answering phones in a friendly manner, assisting callers with questions, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Account Updates: Facilitate needed updates to member's accounts.
  • Member Support: Respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Customer service background preferred.
  • Basic Computer Skills: Basic computer proficiency.
  • Fitness Passion: A passion for fitness and health.
  • Positive Attitude: Upbeat and positive attitude.
  • Punctuality and Reliability: Punctuality and reliability is a must.
  • Excellent Communication Skills: Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Problem-Solving Skills: Strong listener with the ability to empathize and problem solve.
  • Diplomacy: Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education: High School diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occassionally lift up to 50 lbs.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.

Compensation: $12.00 per hour

About Planet Fitness: Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand.



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