Night Audit Agent

5 days ago

Los Angeles, California, United States Palihotel Melrose Full time
Job Title: Night Audit Agent

We are seeking a skilled Night Audit Agent to oversee overnight operations at Palihotel Melrose. This role involves liaising with various departments in a 24/7 hotel setting, ensuring the provision of superior service levels for all amenities and services offered.

Key Responsibilities:
  • Liaise and communicate positively with guests, colleagues, and vendors
  • Execute all registration processes revolving around arrival and departure, including handling payment processing and posting charges to accounts
  • Execute all telecommunications processes, including answering incoming calls and responding in a timely fashion
  • Inputs and receives resident information into Opera/PMS and other interfaces as required
  • Work cohesively in collaboration with the F&B, Room Reservations and Sales teams to ensure a smooth experience for all residents and patrons
  • Enforce established policies and procedures regarding persons on property, reporting any concerns immediately to hotel management
  • Comply with company and departmental rules and regulations at the hotel
  • Maintain a professional, neat and well-groomed appearance adhering to hotel grooming standards
  • Perform any other reasonable duties as required by management
Requirements:
  • Must possess a positive attitude
  • Must be energetic and outgoing
  • Must be service oriented
  • Must be a team player
  • Must be able to multi-task
  • Must possess excellent interpersonal, analytical, and organizational skills
  • Must have knowledge of basic arithmetic
  • Must have the ability to input data and access information on the computer
  • Flexible schedule - must be available to work a variety of overnight shifts
  • Must be able to stand for long periods of time and to push, pull or lift up to 25 lbs
What We Offer:
  • A competitive compensation package including medical, dental, vision, and life insurance
  • 401(k) retirement plan
  • Paid time off, holiday pay, and sick pay when you're under the weather
  • Career advancement in an organization committed to helping star employees thrive
  • Professional development that sets you up for success across multiple hospitality career paths
  • A collaborative work environment where your creative ideas can come to fruition
  • Amazing employee discounts on hotels and dining across our entire portfolio

Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.

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