Operations Manager

5 days ago


Buffalo, New York, United States Delaware North Companies Full time

We are seeking an experienced Operations Manager to join our team at the KeyBank Center in Buffalo, New York. As a key member of our concessions team, you will be responsible for ensuring seamless operations and providing exceptional customer service to our guests.

About Delaware North

Delaware North Companies is a global leader in hospitality and food service management. We operate concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and have been a partner of the Sabres since 1970.

We offer a competitive salary of approximately $45,000 per year, plus benefits including weekly pay, employee assistance program, training and development opportunities, employee discounts, flexible work schedules, and more.

Key Responsibilities
  1. Ensure that all company policies are followed by associates.
  2. Observe, evaluate, and document job performances of associates.
  3. Recommend personnel actions such as promotions, transfers, disciplinary action, and discharges.
  4. Ensure associates meet appearance standards and follow all uniform guidelines.
  5. Order and maintain product inventory.
  6. Complete daily sales reports and reconciliation.
  7. Assist with end-of-month inventory and financial reporting.
Requirements
  • Minimum of 1 year experience in a supervisory position required.
  • Basic math skills; ability to accurately account for cash and inventory.
  • Strong verbal and written communication skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in Microsoft Office.
  • Frequent walking, throughout the entire facility, for the entire length of shift.
  • Constant standing, bending, reaching, and repetitive motions.
  • Able to perform normal lifting of stock up to 50 pounds.
Benefits

We care about our team members' personal and professional well-being. Our benefits package includes:

  • Weekly pay
  • Employee assistance program
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.



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