Service Excellence Representative

3 weeks ago


Greenwood, Indiana, United States Peterman Brothers Full time

Looking for a career that puts people first? Look no further than Peterman Brothers. As a Customer Service Representative, you will be part of a team that prioritizes excellent customer service and ensures 5-star interactions with every interaction and every call.

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will have 2+ years of dispatch/customer service experience and possess strong problem-solving skills, with keen attention to detail.

Key Responsibilities
  • Provide exceptional customer service through phone, email, and text message communications.
  • Build strong relationships with customers to ensure retention and growth.
  • Accurately enter customer data into our system.
  • Participate in outbound calling to meet company appointment needs.
  • Meet all quantitative and qualitative standards established for the department and the CSR role.
Benefits

Peterman Brothers offers a comprehensive benefits package, including:

  • Top Compensation Package.
  • 401k w/ Company Match.
  • Personal Time Off (2 weeks to start).
  • HSA w/ Company Contribution.
  • Medical Insurance: Health, Dental, Vision, Life.
  • Voluntary Insurance Options.
  • Virtual Teladoc Appointments.
  • Employee Assistance Program (Mental Health).
  • Employee Discount.
  • Pet Insurance.
  • Paid Holidays (8).
  • Bereavement Pay.
  • Paid Birthday Off.
  • Company Events & Parties.
  • Advancement and Growth Opportunities.

The estimated annual salary for this position is $45,000-$60,000 based on location and experience.



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