Service Excellence Representative
3 weeks ago
Looking for a career that puts people first? Look no further than Peterman Brothers. As a Customer Service Representative, you will be part of a team that prioritizes excellent customer service and ensures 5-star interactions with every interaction and every call.
Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. The ideal candidate will have 2+ years of dispatch/customer service experience and possess strong problem-solving skills, with keen attention to detail.
Key Responsibilities- Provide exceptional customer service through phone, email, and text message communications.
- Build strong relationships with customers to ensure retention and growth.
- Accurately enter customer data into our system.
- Participate in outbound calling to meet company appointment needs.
- Meet all quantitative and qualitative standards established for the department and the CSR role.
Peterman Brothers offers a comprehensive benefits package, including:
- Top Compensation Package.
- 401k w/ Company Match.
- Personal Time Off (2 weeks to start).
- HSA w/ Company Contribution.
- Medical Insurance: Health, Dental, Vision, Life.
- Voluntary Insurance Options.
- Virtual Teladoc Appointments.
- Employee Assistance Program (Mental Health).
- Employee Discount.
- Pet Insurance.
- Paid Holidays (8).
- Bereavement Pay.
- Paid Birthday Off.
- Company Events & Parties.
- Advancement and Growth Opportunities.
The estimated annual salary for this position is $45,000-$60,000 based on location and experience.
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